N10-009 Exam Dumps | A help desk technician receives a report that users cannot access internet URLs. The technician performs

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CompTIA.N10-009.v2025-11-13.q150
Question 148

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Question 148/150

A help desk technician receives a report that users cannot access internet URLs. The technician performs ping tests and finds that sites fail when a URL is used but succeed when an IP is used. Which of the following tools should the technician utilize next?

A. tcpdump

B. tracert

C. nmap

D. dig

Correct Answer: D

The issue is clearly related toDNS resolution, as IP-based connections succeed but domain name-based ones fail.
* D. dig(Domain Information Groper) is a DNS lookup tool used to troubleshoot DNS problems by querying name servers directly.
Other tools are less relevant here:
* A. tcpdumpis a packet analyzer and is more advanced for deeper traffic analysis.
* B. tracertis used to trace the route to a destination, not ideal for DNS issues.
* C. nmapis a port scanner and network mapper, not for resolving DNS problems.
#Reference:
CompTIA Network+ N10-009 Official Objectives: 5.1 - Given a scenario, use the appropriate network troubleshooting tools.

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