N10-009 Exam Dumps | A network technician receives a new ticket while working on another issue. The new ticket is critical

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CompTIA.N10-009.v2025-11-13.q150
Question 41

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Question 41/150

A network technician receives a new ticket while working on another issue. The new ticket is critical to business operations. Which of the following documents should the technician reference to determine which ticket to complete first?

A. NDA

B. AUP

C. SLA

D. MOU

Correct Answer: C

AnSLA (Service Level Agreement)defines performance expectations, includingresponse time, prioritization, and resolution timefor services and support issues. It helps the technician determine which task hashigher priority based on business impact.
* A. NDA (Non-Disclosure Agreement)relates to confidentiality, not task prioritization.
* B. AUP (Acceptable Use Policy)defines user behavior, not issue handling.
* D. MOU (Memorandum of Understanding)outlines informal agreements and doesn't define ticket priorities.
#Reference:
CompTIA Network+ N10-009 Official Objectives: 4.1 - Compare and contrast common documentation types.

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