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A support agent receives a report that a remote user's wired devices are constantly disconnecting and have slow speeds. Upon inspection, the support agent sees that the user's coaxial modern has a signal power of -97dB.
Correct Answer: A
A signal power of -97dB indicates a very weak signal, which can cause connectivity issues and slow speeds. Splitters on a coaxial line can degrade the signal quality further, so removing them can help improve the signal strength and overall connection quality. Signal Quality: Splitters can reduce the signal strength by dividing the signal among multiple lines, which can be detrimental when the signal is already weak. Direct Connection: Ensuring a direct connection from the modem to the incoming line can maximize signal quality and reduce potential points of failure.