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Question 282/356
A help desk supervisor reviews the following excerpt of a call transcript:
Which of the following was the agent trying to accomplish with this exchange?
Which of the following was the agent trying to accomplish with this exchange?
Correct Answer: D
The agent was trying to duplicate the problem by asking the user to perform the same steps that led to the issue. This is a common troubleshooting technique that helps the agent to identify the root cause of the problem and verify if it is reproducible or intermittent. By duplicating the problem, the agent can also gather more information about the symptoms and error messages that the user encountered. Reference: [CompTIA Network+ Certification Exam Objectives], [Troubleshooting Methodology - CompTIA Network+ N10-007 - 1.4 | Professor Messer IT Certification Training Courses]
- Question List (356q)
- Question 1: A network deployment engineer is deploying a new single-chan...
- Question 2: A security engineer wants to provide a secure, dedicated, al...
- Question 3: A network administrator is designing a wireless network. The...
- Question 4: A technician wants to deploy a new wireless network that com...
- Question 5: A network administrator is configuring a new switch and want...
- Question 6: A network administrator is troubleshooting a PC that cannot ...
- Question 7: Which of the following would be BEST to install to find and ...
- Question 8: Which of the following would be used to forward requests and...
- Question 9: A network security technician is designing a solution for a ...
- Question 10: A network administrator views a network pcap and sees a pack...
- Question 11: A network technician is troubleshooting internet connectivit...
- Question 12: A large number of PCs are obtaining an APIPA IP address, and...
- Question 13: Which of the following is most likely to be implemented to a...
- Question 14: Which of the following demarcation connections would be MOST...
- Question 15: SIMULATION A network technician replaced a switch and needs ...
- Question 16: A security team updated a web server to require https:// in ...
- Question 17: A local firm has hired a consulting company to clean up its ...
- Question 18: Client devices cannot enter a network, and the network admin...
- Question 19: A technician is configuring a bandwidth-monitoring tool that...
- Question 20: A company wants to add a local redundant data center to its ...
- Question 21: A non-employee was able to enter a server room. Which of the...
- Question 22: A network administrator is preparing new switches that will ...
- Question 23: A global company has acquired a local company. The companies...
- Question 24: Which of the following would be BEST suited for use at the a...
- Question 25: Which of the following would be used to enforce and schedule...
- Question 26: Which of the Mowing architectures reduces network latency by...
- Question 27: A company wants to implement a disaster recovery site for no...
- Question 28: A network technician needs to correlate security events to a...
- Question 29: A technician needs to configure a Linux computer for network...
- Question 30: Which of the following network topologies best describes a c...
- Question 31: A technician is troubleshooting a network switch that seems ...
- Question 32: Which of the following steps of the troubleshooting methodol...
- Question 33: A network administrator has received calls every day for the...
- Question 34: A help desk technician discovers the following note while re...
- Question 35: A network technician is selecting new network hardware, and ...
- Question 36: A network engineer is investigating reports of poor network ...
- Question 37: Which of the following attacks encrypts user data and requir...
- Question 38: A technician is working on a ticket for a user in the human ...
- Question 39: Two remote offices need to be connected securely over an unt...
- Question 40: The power company notifies a network administrator that it w...
- Question 41: A technician is installing a high-density wireless network a...
- Question 42: An IT administrator received an assignment with the followin...
- Question 43: A user is required to log in to a main web application, whic...
- Question 44: A customer called the help desk to report a network issue. T...
- Question 45: A network technician is configuring a wireless network that ...
- Question 46: On a network with redundant switches, a network administrato...
- Question 47: Which of the following fiber connector types is the most lik...
- Question 48: A lab environment hosts Internet-facing web servers and othe...
- Question 49: A business is using the local cable company to provide Inter...
- Question 50: A Fortune 500 firm is deciding On the kind or data center eq...
- Question 51: The results of a recently completed site survey indicate a s...
- Question 52: A Chief Executive Officer and a network administrator came t...
- Question 53: Which of the following is the NEXT step to perform network t...
- Question 54: After installing a new wireless access point, an engineer te...
- Question 55: A company with multiple routers would like to implement an H...
- Question 56: Network traffic is being compromised by DNS poisoning every ...
- Question 57: A technician is monitoring a network interface and notices t...
- Question 58: A technician was cleaning a storage closet and found a box o...
- Question 59: A network technician is investigating a trouble ticket for a...
- Question 60: To reduce costs and increase mobility, a Chief Technology Of...
- Question 61: An administrator needs to connect two laptops directly to ea...
- Question 62: An organization has a guest network with a network IP range ...
- Question 63: Which of the following would be the BEST choice to connect b...
- Question 64: An engineer is designing a network topology for a company th...
- Question 65: To comply with an industry regulation, all communication des...
- Question 66: A systems administrator needs to improve WiFi performance in...
- Question 67: A network technician was troubleshooting an issue for a user...
- Question 68: A network technician is selecting a replacement for a damage...
- Question 69: Which of the following authentication methods requires a use...
- Question 70: A network administrator received complaints of intermittent ...
- Question 71: A hacker used a packet sniffer on the network to capture the...
- Question 72: A company's management team wants to implement NAC on the wi...
- Question 73: Which of the following can be used to validate domain owners...
- Question 74: Which of the following ports is commonly used by VoIP phones...
- Question 75: Which of the following is the primary function of the core l...
- Question 76: Which of the following protocols will a security appliance t...
- Question 77: A technician is implementing a new wireless network to serve...
- Question 78: A network client is trying to connect to the wrong TCP port....
- Question 79: Which of the following records can be used to track the numb...
- Question 80: Within the realm of network security, Zero Trust:...
- Question 81: Logs show an unauthorized IP address entering a secure part ...
- Question 82: A network engineer needs to reduce the overhead of file tran...
- Question 83: Which or the following devices and encapsulations are found ...
- Question 84: Which of the following devices would be used to extend the r...
- Question 85: Which of the following uses the link-state routing algorithm...
- Question 86: A technician is installing the Wi-Fi infrastructure for lega...
- Question 87: A network administrator received a report staling a critical...
- Question 88: A SQL server connects over port:...
- Question 89: Which of the following is the DNS feature that controls how ...
- Question 90: A technician installed an 8-port switch in a user's office. ...
- Question 91: A company ranis out a largo event space and includes wireles...
- Question 92: Which of the following security concepts is related to ensur...
- Question 93: Which of the following service models would MOST likely be u...
- Question 94: Users have reported an issue connecting to a server over the...
- Question 95: A software developer changed positions within a company and ...
- Question 96: A technician is connecting DSL for a new customer. After ins...
- Question 97: A technician uses a badge to enter a security checkpoint on ...
- Question 98: Which of the following protocols uses Dijkstra's algorithm t...
- Question 99: A network engineer needs to pass both data and telephony on ...
- Question 100: A network technician is troubleshooting a connection to a we...
- Question 101: A technician is configuring a network switch to be used in a...
- Question 102: A public, wireless ISP mounts its access points on top of tr...
- Question 103: A technician is investigating a misconfiguration on a Layer ...
- Question 104: A network engineer developed a plan of action to resolve an ...
- Question 105: Which of the following would MOST likely be used to review p...
- Question 106: During the security audit of a financial firm the Chief Exec...
- Question 107: Which of the following layers of the OSI model has new proto...
- Question 108: A PC user who is on a local network reports very slow speeds...
- Question 109: A technician discovered that some information on the local d...
- Question 110: A network engineer designed and implemented a new office spa...
- Question 111: A company realizes that only half of its employees work in t...
- Question 112: A technician is troubleshooting airport about network connec...
- Question 113: Which of the following is required for hosts to receive DHCP...
- Question 114: A technician monitors a switch interface and notices it is n...
- Question 115: A network administrator needs to configure a server to use t...
- Question 116: A network administrator redesigned the positioning of the AP...
- Question 117: A security analyst found the following vulnerability on the ...
- Question 118: The following configuration is applied to a DHCP server conn...
- Question 119: A technician is investigating an issue with connectivity at ...
- Question 120: A network engineer is designing a secure communication link ...
- Question 121: A network technician wants to find the shortest path from on...
- Question 122: A wireless network technician is receiving reports from some...
- Question 123: A technician is connecting multiple switches to create a lar...
- Question 124: A medical building offers patients Wi-Fi in the waiting room...
- Question 125: A store owner would like to have secure wireless access avai...
- Question 126: A network administrator is investigating a network event tha...
- Question 127: There are two managed legacy switches running that cannot be...
- Question 128: An IT intern moved the location of a WAP from one conference...
- Question 129: A Chief Information Officer (CIO) wants to improve the avail...
- Question 130: Which of the following OSI model layers will ensure messages...
- Question 131: Which of the following compromises internet-connected device...
- Question 132: Which of the following routing protocols is hierarchal by na...
- Question 133: After a recent power outage, users are reporting performance...
- Question 134: A network engineer is troubleshooting application connectivi...
- Question 135: A company is designing a SAN and would like to use STP as it...
- Question 136: A company has been added to an unapproved list because of sp...
- Question 137: Users are reporting performance issues when attempting to ac...
- Question 138: Which of the following BEST describes a north-south traffic ...
- Question 139: An organization recently connected a new computer to the LAN...
- Question 140: A user is having difficulty with video conferencing and is l...
- Question 141: A technician is deploying a low-density wireless network and...
- Question 142: A technician is deploying a new SSID for an industrial contr...
- Question 143: A network engineer needs to change an entire subnet of SLAAC...
- Question 144: A network technician is troubleshooting an issue that involv...
- Question 145: Which of the following disaster recovery metrics describes t...
- Question 146: A network administrator is notified that a user cannot acces...
- Question 147: A wireless technician is working to upgrade the wireless inf...
- Question 148: An engineer is troubleshooting poor performance on the netwo...
- Question 149: Which of the following can be used to identify users after a...
- Question 150: Which of the following network devices can perform routing b...
- Question 151: A technician is installing a cable modem in a SOHO. Which of...
- Question 152: A network technician recently installed 35 additional workst...
- Question 153: A network administrator needs to query the NSs for a remote ...
- Question 154: A network administrator wants to analyze attacks directed to...
- Question 155: Which of the following would MOST likely utilize PoE?...
- Question 156: Which of the following most likely requires the use of subin...
- Question 157: A senior administrator has been directed to incorporate AAA ...
- Question 158: Users in a remote office report that corporate web server pa...
- Question 159: An engineer needs to restrict the database servers that are ...
- Question 160: Which of the following is the most accurate NTP time source ...
- Question 161: Which of the following network types is composed of computer...
- Question 162: Which of the following cloud components can filter inbound a...
- Question 163: Which of the following best describes the purpose of an acce...
- Question 164: Which of the following would be BEST suited for a long cable...
- Question 165: A technician is equipped with a tablet, a smartphone, and a ...
- Question 166: A network technician is investigating an issue with a deskto...
- Question 167: Which of the following architectures is used for FTP?...
- Question 168: An organization would like to implement a disaster recovery ...
- Question 169: Which of the following should be used to manage outside cabl...
- Question 170: An organization wants to implement a method of centrally man...
- Question 171: A network technician is investigating an issue with handheld...
- Question 172: Which of the following technologies are certificates most co...
- Question 173: Which of the following types of data center architectures wi...
- Question 174: A network is secured and is only accessible via TLS and IPSe...
- Question 175: A false camera is installed outside a building to assist wit...
- Question 176: A technician needs to set up a wireless connection that util...
- Question 177: An IT director is setting up new disaster and HA policies fo...
- Question 178: Which of the following is an example of on-demand scalable h...
- Question 179: An application team is deploying a new application. The appl...
- Question 180: A user recently made changes to a PC that caused it to be un...
- Question 181: Several employees have expressed concerns about the company ...
- Question 182: Given the following information: (Exhibit) Which of the foll...
- Question 183: An application is not working. When the log files are review...
- Question 184: A store owner would like to have secure wireless access avai...
- Question 185: Users are reporting poor wireless performance in some areas ...
- Question 186: A network technician needs to ensure outside users are unabl...
- Question 187: A customer runs a DNS lookup service and needs a network tec...
- Question 188: A network administrator notices excessive wireless traffic o...
- Question 189: A technician completed troubleshooting and was able to fix a...
- Question 190: Which of the following network cables involves bouncing ligh...
- Question 191: Which of the following is a valid alternative to maintain a ...
- Question 192: A network administrator is working to configure a new device...
- Question 193: An IT technician successfully connects to the corporate wire...
- Question 194: A systems administrator is running a VoIP network and is exp...
- Question 195: A network administrator needs to monitor traffic on a specif...
- Question 196: A systems administrator wants to use the least amount of equ...
- Question 197: Which of the following is used to provide disaster recovery ...
- Question 198: A company is being acquired by a large corporation. As part ...
- Question 199: A company needs to virtualize a replica of its internal phys...
- Question 200: Which of the following is an example of on-demand scalable h...
- Question 201: Which of the following has the capability to centrally manag...
- Question 202: A technician is troubleshooting a client's report about poor...
- Question 203: Which of the following uses the destination IP address to fo...
- Question 204: A network administrator is troubleshooting a connection to a...
- Question 205: A network administrator needs to provide evidence to confirm...
- Question 206: Which of the following is MOST commonly used to address CVEs...
- Question 207: Which of the following documents is MOST likely to be associ...
- Question 208: While working in a coffee shop, an attacker watches a user l...
- Question 209: A technician is investigating packet loss to a device that h...
- Question 210: Which of the following is a security flaw in an application ...
- Question 211: A company is opening a new building on the other side of its...
- Question 212: A network administrator needs to create an SVI on a Layer 3-...
- Question 213: A company's primary ISP is experiencing an outage. However, ...
- Question 214: A network team is getting reports that air conditioning is o...
- Question 215: An administrator wants to increase the availability of a ser...
- Question 216: A network administrator is setting up a new phone system and...
- Question 217: A user tries to ping 192.168.1.100 from the command prompt o...
- Question 218: A network engineer is investigating reports of poor network ...
- Question 219: Users are unable to access files on their department share l...
- Question 220: The management team needs to ensure unnecessary modification...
- Question 221: To find the best subnet mask that meets the requirement of s...
- Question 222: Which of the following requires network devices to be manage...
- Question 223: A company's publicly accessible servers are connected to a s...
- Question 224: An engineer is configuring redundant network links between s...
- Question 225: Which of the following is used to track and document various...
- Question 226: The following instructions were published about the proper n...
- Question 227: A network administrator is reviewing the network device logs...
- Question 228: An administrator notices that after contact with several swi...
- Question 229: A WAN technician reviews activity and identifies newly insta...
- Question 230: A network technician 13 troubleshooting a network issue for ...
- Question 231: A network technician needs to install patch cords from the U...
- Question 232: An IT technician is working on a support ticket regarding an...
- Question 233: A technician thinks one of the router ports is flapping. Whi...
- Question 234: An IT technician needs to increase bandwidth to a server. Th...
- Question 235: A network administrator needs to connect two routers in a po...
- Question 236: A client moving into a new office wants the IP network set u...
- Question 237: A technician is configuring a wireless network and needs to ...
- Question 238: Which of the following routing protocols should be implement...
- Question 239: A new student is given credentials to log on to the campus W...
- Question 240: A fiber link connecting two campus networks is broken. Which...
- Question 241: After installing a series of Cat 8 keystones, a data center ...
- Question 242: A technician is writing documentation regarding a company's ...
- Question 243: A company has wireless APS that were deployed with 802.11g. ...
- Question 244: A technician wants to install a WAP in the center of a room ...
- Question 245: Which of the following is a cost-effective advantage of a sp...
- Question 246: Which of the following describes traffic going in and out of...
- Question 247: A network technician crimped a length of IJTP with TIA\ElA-5...
- Question 248: A user reports being unable to access network resources afte...
- Question 249: Which of the following routing protocols has routes that are...
- Question 250: Wireless users are reporting intermittent internet connectiv...
- Question 251: Which of the following devices and encapsulations are found ...
- Question 252: While using a secure conference call connection over a corpo...
- Question 253: You are tasked with verifying the following requirements are...
- Question 254: A company is designing a new complex. The primary and altern...
- Question 255: An engineer was asked to update an MX record for an upcoming...
- Question 256: Which of the following is most likely to have the HIGHEST la...
- Question 257: Which of the following is the MOST appropriate use case for ...
- Question 258: A bank installed a new smart TV to stream online video servi...
- Question 259: An ARP request is broadcasted and sends the following reques...
- Question 260: A network administrator is designing a new datacenter in a d...
- Question 261: Which of the following situations would require an engineer ...
- Question 262: Two users on a LAN establish a video call. Which of the foll...
- Question 263: An administrator would like to allow Windows clients from ou...
- Question 264: A network administrator is investigating a performance issue...
- Question 265: Which of the following is a characteristic of the applicatio...
- Question 266: An administrator is investigating reports of network slownes...
- Question 267: A client recently added 100 users who are using VMs. All use...
- Question 268: A user reports that a new VoIP phone works properly, but the...
- Question 269: A desktop support department has observed slow wireless spee...
- Question 270: At which of the following OSI model layers does routing occu...
- Question 271: A network technician has multimode fiber optic cable availab...
- Question 272: AGRE tunnel has been configured between two remote sites. Wh...
- Question 273: A network administrator needs to add access points to the ne...
- Question 274: A network administrator determines that even when optimal wi...
- Question 275: A user is tricked into providing log-in credentials to an at...
- Question 276: An IDS was installed behind the edge firewall after a networ...
- Question 277: A network administrator is looking for a solution to extend ...
- Question 278: Which of the following is the first step to troubleshoot a n...
- Question 279: A network security engineer locates an unapproved wireless b...
- Question 280: Which of the following technologies provides a failover mech...
- Question 281: Which of the following is a system that is installed directl...
- Question 282: A help desk supervisor reviews the following excerpt of a ca...
- Question 283: A client who shares office space and an IT closet with anoth...
- Question 284: A junior network administrator is auditing the company netwo...
- Question 285: The lack of a formal process to grant network permissions to...
- Question 286: Which of the following layers is where TCP/IP port numbers i...
- Question 287: While waking from the parking lot lo an access-controlled do...
- Question 288: A corporation is looking for a method to secure all traffic ...
- Question 289: Which of the following would be the MOST cost-effective reco...
- Question 290: A company receives a cease-and-desist order from its ISP reg...
- Question 291: A user from a remote office is reporting slow file transfers...
- Question 292: Which of the following should be implemented to allow remote...
- Question 293: According to troubleshooting methodology, which of the follo...
- Question 294: A network administrator wants to test the throughput of a ne...
- Question 295: A network engineer is designing a wireless network that has ...
- Question 296: A network technician needs to install security updates on se...
- Question 297: A company joins a bank's financial network and establishes a...
- Question 298: Which of the following must be functioning properly in order...
- Question 299: A network manager wants to set up a remote access system for...
- Question 300: A technician is assisting a user who cannot connect to a net...
- Question 301: A network administrator is downloading a large patch that wi...
- Question 302: Which of the following ports should be used to securely rece...
- Question 303: Which of the following services can provide data storage, ha...
- Question 304: A customer calls the help desk to report that users are unab...
- Question 305: During the troubleshooting of an E1 line, the point-to-point...
- Question 306: A network administrator is implementing process changes base...
- Question 307: All packets arriving at an interface need to be fully analyz...
- Question 308: A network technician is attempting to increase throughput by...
- Question 309: A network administrator is reviewing the following metrics f...
- Question 310: During an incident, an analyst sends reports regularly to th...
- Question 311: An ISP is unable to provide services to a user in a remote a...
- Question 312: A network administrator is installing a new server in the da...
- Question 313: Which of the following passwords would provide the best defe...
- Question 314: A technician is trying to install a VolP phone, but the phon...
- Question 315: A coffee shop owner hired a network consultant to provide re...
- Question 316: A company's web server is hosted at a local ISP. This is an ...
- Question 317: At which of the following OSI model layers would a technicia...
- Question 318: A company has a geographically remote office concern for thi...
- Question 319: Which of the following can be used to decrease latency durin...
- Question 320: A customer needs six usable IP addresses. Which of the follo...
- Question 321: An AP uses a 98ft (30m) Cat 6 cable to connect to an access ...
- Question 322: Due to concerns around single points of failure, a company d...
- Question 323: Which of the following would be used to enforce and schedule...
- Question 324: A company is moving to a new building designed with a guest ...
- Question 325: A technician is expanding a wireless network and adding new ...
- Question 326: Which of the following would be increased by adding encrypti...
- Question 327: A network administrator is preparing answers for an annual r...
- Question 328: Users within a corporate network need to connect to the Inte...
- Question 329: A network administrator is checking to see if anything has c...
- Question 330: A network technician is having issues connecting an loT sens...
- Question 331: A technician is concerned about unauthorized personnel movin...
- Question 332: A user returns to the office after working remotely for an e...
- Question 333: A network administrator is creating a subnet for a remote of...
- Question 334: At which of the following OSI model layers does a MAC filter...
- Question 335: A network administrator is setting up a web-based applicatio...
- Question 336: Which of the following devices Is used to configure and cent...
- Question 337: Which of the following routing technologies uses a successor...
- Question 338: An IT administrator is creating an alias to the primary cust...
- Question 339: A network administrator is in the process of installing a ne...
- Question 340: A company has multiple offices around the world. The compute...
- Question 341: A technician is configuring a static IP address on a new dev...
- Question 342: A security administrator is trying to prevent incorrect IP a...
- Question 343: Which of the following is a document that states what the mi...
- Question 344: An administrator would like to have two servers at different...
- Question 345: The following DHCP scope was configured for a new VLAN dedic...
- Question 346: Two network technicians are installing a fiber-optic link be...
- Question 347: Which of the following can be used to store various types of...
- Question 348: A user stores large graphic files. The lime required to tran...
- Question 349: A network technician needs to use an RFC1918 IP space for a ...
- Question 350: Which of the following options represents the participating ...
- Question 351: A technician receives feedback that some users are experienc...
- Question 352: Which of the following physical security methods Is the MOST...
- Question 353: A network administrator decided to use SLAAC in an extensive...
- Question 354: A network technician is troubleshooting a new web server con...
- Question 355: Which of the following describes the BEST device to configur...
- Question 356: A technician is investigating why a PC cannot reach a file s...
