A technician is troubleshooting a client's report about poor wireless performance. Using a client monitor, the technician notes the following information:

Which of the following is most likely the cause of the issue?
Correct Answer: A
Channel overlap is a situation where multiple wireless networks use the same or adjacent frequency channels, causing interference and degradation of performance. According to the image, the corporate SSID is using channels 9, 10, 11, and 6, which are overlapping with each other and with other networks in the area. This can reduce the signal quality and strength, increase the noise and latency, and cause dropouts and connectivity issues. To avoid channel overlap, it is recommended to use non-overlapping channels, such as 1, 6, and 11, in the 2.4 GHz band, or to switch to the 5 GHz band if possible12.
Reference
1 - What happens when wifi channels overlap? - Server Fault
2 - Is it better to use a crowded 2.4GHz Wi-Fi channel 1, 6, 11 or "unused" 3, 4, 8, or 9? - Super User