220-1102 Exam Dumps | A technician is following the ticketing system's best practices when handling user support requests.

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Question 77/284

A technician is following the ticketing system's best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

A. Ask the user for clarification.

B. Keep the user updated on the progress.

C. Document the root cause.

D. Follow the system's escalation process.

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