220-1102 Exam Dumps | A customer calls a service support center and begins yelling at a technician about a feature for a product

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Question 109/284

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

A. Inform the customer that the issue is not within the scope of this department.

B. Apologize to the customer and escalate the issue to a manager.

C. Ask the customer to explain the issue and then try to fix it independently.

D. Respond that the issue is something the customer should be able to fix.

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