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A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or external device. The technician cannot access the UEFI menu either. Which of the following should the technician do next?
Correct Answer: A
Comprehensive and Detailed In-Depth Explanation: Dual-BIOS motherboards contain two firmware chips. If the primary BIOS becomes corrupted, the system can failover to the secondary BIOS. Most boards allow manual enabling of the secondary BIOS via a physical switch or jumper. * Option B: Downgrading firmware may not be possible if the system won't POST or access UEFI. * Option C: Not necessary until both BIOS chips are non-functional. * Option D: Thermal paste affects heat dissipation, not BIOS/boot behavior. CompTIA A+ Core 1 Exam Objective Reference: * Objective 3.5: Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power.