220-1101 Exam Dumps | A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician

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Question 52/280

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

A. Determine a plan of action to resolve the problem.

B. Run antivirus software to remove the virus from the computer.

C. Ask the user about the symptoms the computer is experiencing.

D. Make a backup of the user's data on an external drive.

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