Valid 220-1101 Dumps shared by ExamDiscuss.com for Helping Passing 220-1101 Exam! ExamDiscuss.com now offer the newest 220-1101 exam dumps, the ExamDiscuss.com 220-1101 exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com 220-1101 dumps with Test Engine here:
A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?
Correct Answer: A
Explanation CompTIA 6-Step Troubleshooting Process: 1. Identify the problem. 2. Establish a theory of probably cause. (Question the obvious) 3. Test the theory to determine cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes. Writing a knowledge base article in the ticketing software would help document the root cause of the application error and the steps taken to resolve it, which can help other technicians resolve similar issues in the future. This is an example of knowledge management best practices. References: CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition, Chapter 6