The Auto Attendant feature in Webex Calling enables an automated answering service that provides callers with menus and options, such as dialing by name, connecting to a specific department, or listening to general information. It is designed to efficiently route incoming calls to the correct destination based on user input, without requiring a live operator. The Auto Attendant can be customized with greetings and menu options to match the organization's needs.
This feature helps businesses manage high call volumes and improve customer experience by directing callers quickly and efficiently to the appropriate service or department.