700-695 Exam Dumps | What are the levels of Cisco technical support?

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Question 9/25

What are the levels of Cisco technical support?

A. basic, support, enhanced, premium

B. basic, support, enhanced, preferred

C. basic, solution, enhanced, premium

D. basic, advanced, enhanced, premium

Correct Answer: D

Cisco offers multiple levels of technical support to cater to different customer needs. The levels of support include:
Basic: Provides essential support, including access to online resources and tools.
Advanced: Adds more in-depth support with additional resources.
Enhanced: Offers a higher level of support with faster response times and more extensive problem resolution.
Premium: Provides the most comprehensive support, including direct access to Cisco experts, proactive monitoring, and advanced troubleshooting.
These support levels are designed to meet the varying requirements of customers, from those needing minimal assistance to those requiring full-scale, hands-on support.

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