500-442 Exam Dumps | What does Precision Routing use to determine if an agent is part of its pool?

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Cisco.500-442.v2024-04-29.q26
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Question 3/26

What does Precision Routing use to determine if an agent is part of its pool?

A. Skills

B. Attributes

C. Expressions

D. Teams

Correct Answer: B

Precision Routing in Cisco Contact Center Enterprise (CCE) uses B. Attributes to determine if an agent is part of its pool. Attributes can include various criteria such as language skills, product knowledge, or any other definable characteristic relevant to call routing. This allows for more granular and flexible routing decisions compared to traditional skill-based routing.References:Cisco's technical documentation on Precision Routing provides insights into how attributes are used to match callers with the most suitable agents.

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