500-442 Exam Dumps | What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

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Question 15/26

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

A. The voice gateway may modify the digits presented to downstream devices.

B. The voice gateway provides IVR functionality in a Contact Center deployment.

C. The PSTN is responsible for delivering the inbound call to a voice gateway.

D. The PTSN is responsible for routing the call to the agent.

E. The voice gateway is responsible for routing the call to the agent.

Correct Answer: A,C

The PTSN is responsible for routing the call to the agent. According to [5], the two primary roles of the PSTN and voice gateway in the Unified CCE solution are delivering the inbound call to the voice gateway and routing the call to the agent. The voice gateway may modify the digits presented to downstream devices, but it does not provide IVR functionality in a Contact Center deployment, nor is it responsible for routing the call to the agent.

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