500-442 Exam Dumps | How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

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Cisco.500-442.v2024-04-29.q26
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Question 25/26

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A. the number of calls the agent has taken

B. the Weight of the attribute

C. the agent with the Most Attributes

D. Longest Available

Correct Answer: B

Precision Queues in Cisco Contact Center solutions allow callers to reach agents based on attributes and proficiency ratings rather than just the skill group membership. The key differentiator is:B.The Weight of the attribute:Precision Queues evaluate the attributes assigned to agents, such as language proficiency or product knowledge, along with their weights. Callers are thenmatched to agents based on these weighted attributes, allowing for more granified routing decisions compared to traditional skill group-based routing.References:Cisco documentation on Contact Center routing and agent configuration explains the functionality of Precision Queues, including how attributes and their weights are used to match callers with the most suitable agents.

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