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A technician is assisting a user who cannot connect to a website. The technician attempts to ping the default gateway and DNS server of the workstation. According to troubleshooting methodology, this is an example of:
Correct Answer: A
This approach involves isolating the problem to a specific component or area, which in this case is the connectivity to the default gateway and DNS server. By testing these individual elements, the technician can determine if the issue lies within the local network or if it's related to external factors such as DNS resolution. References: The concept of divide-and-conquer is a fundamental troubleshooting methodology discussed in the context of network troubleshooting in the Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR) course1.