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A user is unable to make a video call from an endpoint that is registered to the Cisco VCS. To isolate the cause, which two menu choices should the user check first? (Choose two.)
Correct Answer: C,F
Explanation/Reference: Explanation: Search history The Search history page (Status > Search history) shows the decisions the VCS made to route a call, based on transforms, FindMe profile and search rules, zones and soon. This information is useful if calls are not hitting their intended destinations. It assists in working out why a call may be heading in a different direction to that which was expected. VCS logs There are three types of VCS logs which can be seen by going to Status > Logs > [type]. These are passive logs, which the administrator can view and filter, but cannot interact with in other ways. Event Log The Event Log shows key events that have occurred on the VCS including call events, login events and alarms. Red events indicate events that have failed; green indicates events that have succeeded. You can use the Filter options to search for specific URIs or keywords. The Event Log is the same as the messages files in the system snapshot. Syslog The Event Log can also be sent to one or more external syslog servers, for remote system monitoring. This is configured on the Logging page (Maintenance > Logging) Reference: http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/troubleshooting/ Cisco-VCS-Troubleshooting-Procedures-X8-2.pdf