CMQ-OE Exam Dumps | A marketing group used data from internally developed customer satisfaction surveys and externally acquired

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Question 69/195

A marketing group used data from internally developed customer satisfaction surveys and externally acquired market share data covering the same period to develop the following graph. The CEO asks the quality manager to review this information and explain it at the next senior management meeting.

Which of the following is the most appropriate initial observation explaining the chart?

A. Customer satisfaction is significantly higher than market share.

B. Market share does not correlate to customer satisfaction.

C. Customer satisfaction is slightly higher than market share.

D. Market share correlates to customer satisfaction.

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Question 69/195

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