Explanation/Reference:
Functional decomposition converts the business goals into achievable objectives and measures.
B is incorrect. Root cause analysis determines the underlying source of the problem.
D is incorrect. Business rules analysis identifies changes in the policies that guide the
organization towards achieving its goals and objectives.
A is incorrect. Understanding what competing organizations and peers are doing, Benchmarking
allows the organization to remain at a comparable level of service or identify opportunities to increase efficiency.