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Exam Code:ADX261
Exam Name:Administer and Maintain Service Cloud
Certification Provider:Salesforce
Free Question Number:48
Version:v2023-04-15
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Exam Question List
Question 1: A manager has noticed an increase in average case age. This ...
Question 2: service representatives are complaining that their lightning...
Question 3: universal containers has regional contact centers around the...
Question 4: universal containers wants to schedule technicians for repai...
Question 5: The contact center at Universal Containers offers support th...
Question 6: Universal Containers email policy requires that all email tr...
Question 7: Universal Containers wants to maintain Service Level Agreeme...
Question 8: A contact center manager wants to measure improvements to op...
Question 9: Which feature should a consultant recommend to allow a tier ...
Question 10: Universal Containers (UC) hired in an expansion of the conta...
Question 11: Universal Containers wants to implement Knowledge to assist ...
Question 12: Universal Containers has an active presence on Twitter and F...
Question 13: A consultant has been hired to integrate a client's phone sy...
Question 14: universal containers receives partner data in excel format.t...
Question 15: universal containers wants to monitor customers social media...
Question 16: As part of a new Salesforce Knowledge implementation, Univer...
Question 17: Universal Containers wants to implement best practices for i...
Question 18: Universal Containers wants to ensure the contracted service ...
Question 19: How should a Consultant provide Suggested Article functional...
Question 20: A company has implemented Salesforce Service Cloud. The comp...
Question 21: Universal Containers is changing their case management syste...
Question 22: Universal Containers 'IT policy prevents third-party softwar...
Question 23: Universal Containers wants Service Console users to be able ...
Question 24: Universal Containers recently rolled out a Salesforce knowle...
Question 25: UC has created permission sets granting access to object and...
Question 26: Universal Containers wants to reduce the clicks a Customer S...
Question 27: After migrating from Knowledge to Lightning Knowledge, Autho...
Question 28: Universal Containers recently deployed a Salesforce Knowledg...
Question 29: Which feature should a Consultant recommend to allow a Tier ...
Question 30: What are three considerations when adding a report chart to ...
Question 31: Universal Containers has a policy that requires all email tr...
Question 32: To help Service Agents more accurately respond to Cases, Uni...
Question 33: Universal Containers requires a scheduling solution that wil...
Question 34: Universal Containers wants to be able to assign cases based ...
Question 35: Cloud Kicks has implemented a review process for all new kno...
Question 36: Support Managers have requested the ability to provide real-...
Question 37: Universal Containers is considering a Knowledge-Centered Sup...
Question 38: Universal Containers has completed development and testing o...
Question 39: The Vice President (VP) of Customer Support for Universal Co...
Question 40: universal containers is implementing a customer community to...
Question 41: The contact center at universal containers wants to increase...
Question 42: Universal Containers has defined a set of steps that each Ca...
Question 43: Universal Containers wants to automate case management for t...
Question 44: When Service Reps view a Case, they often need to see the Ca...
Question 45: Universal Containers has four internal divisions that use Sa...
Question 46: Universal Container's agent's need to be more productive whe...
Question 47: Agents at universal containers are required to update the ca...
Question 48: A business to consumer (B2C) company wants to decrease servi...