ADX261 Exam Dumps | Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding

<< Prev Question Next Question >>

Question 24/48

Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the lack of quality checking? Choose
2 answers

A. Restrict the Manage Articles user permission

B. Require that an article be added when closing a case

C. Set up an intuitive Data Category hierarchy

D. Enable and configure wildcards for article searches

Question 24/48

LEAVE A REPLY

Download PDF File