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Exam Code:	ADX261
Exam Name:	Administer and Maintain Service Cloud
Certification Provider:	Salesforce
Free Question Number:	89
Version:	v2023-09-26
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# of views:	523
# of Questions views:	10896
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Sky - Jan 20, 2024

No.# B is correct
Social Service Pro add-on is the recommended license to meet the requirement, because it allows CK to turn social network posts into cases and respond to customer complaints on Facebook, Twitter, and Instagram.
Social Service Pro add-on is an extension of Social Customer Service that enables CK to monitor multiple social accounts, filter posts by keywords or sentiment, and automate case creation and assignment.
Verified References: : Social Service Pro Overview

Other Version: 525 viewsSalesforce.ADX261.v2024-05-28.q110; 543 viewsSalesforce.ADX261.v2024-04-11.q85; 584 viewsSalesforce.ADX261.v2023-04-15.q48

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