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Exam Code:	7391X
Exam Name:	Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
Certification Provider:	Avaya
Free Question Number:	68
Version:	v2018-05-18
Rating:
# of views:	1505
# of Questions views:	40296
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avayan - Sep 06, 2018

No.# Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101006361 (p.41)

avayan - Sep 06, 2018

No.# B　　 Administering Avaya Aura® Call Center Elite Multichannel P264

Other Version: 1323 viewsAvaya.7391X.v2018-07-08.q42; 1085 viewsAvaya.7391X.v2018-03-26.q29

Exam Question List: Question 1: A Configuration Client accepts command line parameters that ...; Question 2: Which properties of the call center must be configured so th...; Question 3: The Avaya Aura® Call Center Elite Multichannel system admini...; Question 4: Customers need to use the extensions 5004 for announcements ...; Question 5: What is required for a customer to create an ASMSControl dat...; Question 6: When a customer upgrades from Basic Avaya Call Center to Ava...; Question 7: Which component provides audio support in Avaya Aura® Call C...; Question 8: Where is the Web Chat Gateway installed?...; Question 9: Which statement about concurrent agent user licenses is true...; Question 10: A customer would like to integrate web chat into their call ...; Question 11: Which three fields on the Vector Directory Number (VDN) from...; Question 12: Which three statements about configuring a Call Center with ...; Question 13: When creating a vector directory number, or VDN, which four ...; Question 14: A customer is currently using the Communication Manager Auto...; Question 15: A customer with Avaya Aura® Call Center Elite Multichannel w...; Question 16: The IP services that form on Communication Manager are confi...; Question 17: Which two parameters must be configured to allow Service Obs...; Question 18: Which two statements describe steps needed to perform the Ap...; Question 19: Which three items are needed to properly configure a hunt gr...; Question 20: Which two statements correctly describe the benefits of usin...; 1 commentQuestion 21: A customer wants to change the properties of an application....; Question 22: Application Management Service is comprised of the Applicati...; Question 23: The Voice Work Item is based on which system parameter featu...; Question 24: To ensure that announcements always start at the beginning w...; Question 25: Which statement about real-time reports is true?...; Question 26: An email contact is queued up with a medium priority for an ...; 1 commentQuestion 27: Which three components make up the Elite Multichannel Intera...; Question 28: To gather status and health information about the Avaya Aura...; Question 29: Direct Agent calls are not getting counted correctly in Call...; Question 30: Which statement about the Avaya Aura® Call Center Elite is c...; Question 31: A customer with Avaya Aura® Call Center Elite Multichannel w...; Question 32: If an agent has the skills to handle one call: Call 1, with ...; Question 33: A customer with Avaya Aura® Call Center Elite Multichannel m...; Question 34: A call center has eight agents. All of the agents are fluent...; Question 35: Which scope is defined by the time of day variable?...; Question 36: A customer with Avaya Aura® Call Center Elite and Call Cente...; Question 37: With Expert Agent Selection (EAS), when is an agent's intern...; Question 38: While configuring the Service Observing feature, which three...; Question 39: A call center agent in the Avaya Aura® Call Center Elite Mul...; Question 40: Which two roles do vector DNs or VDNs play in a call center?...; Question 41: Agents/supervisors want to have the ability to login/logout ...; Question 42: A call is routed to a vector that includes the following com...; Question 43: Which form displays the total number of Automatic Call Distr...; Question 44: Which three Vector Directory Number (VDN) parameters are ass...; Question 45: What is the purpose of the XML Server?...; Question 46: Which three Multichannel Agent Desktop plug-in require the u...; Question 47: A user has licenses for 50 agents in their Avaya Aura® Call ...; Question 48: Which type of virtual routing allows calls among call center...; Question 49: In the call center, to prevent the user from dialing a certa...; Question 50: A call center supervisor in an Avaya Aura® Call Center Elite...; Question 51: Which two statements regarding the description of the Licens...; Question 52: A customer wants the ability to track the call types for Aut...; Question 53: The Avaya Aura® Call Center Elite Multichannel client is loo...; Question 54: A customer with Avaya Aura® Call Center Elite Multichannel w...; Question 55: Which three items are components of Configuration Manager (C...; Question 56: A supervisor with console permission can enter an agent's lo...; Question 57: A customer with Avaya Aura® Call Center Elite Multichannel w...; Question 58: A customer has Elite Call Center package and wants Basic Cal...; Question 59: A customer with Avaya Aura® Call Center Elite Multichannel i...; Question 60: The Media Director communicates with multiple components in ...; Question 61: Which two statements about Automatic Call Distribution (ACD)...; Question 62: Which database does the Elite Multichannel Reporting applica...; Question 63: An application developer plans to use an XML component as a ...; Question 64: A customer wants to avoid an abandoned call if an agent leav...; Question 65: The configuration server manager adds agents and supervisors...; Question 66: Avaya Aura® Call Center Elite Multichannel suite is comprise...; Question 67: A customer is planning to use the Application Enablement Ser...; Question 68: A call center operations manager wants agents to manually en...

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