7391X Exam Dumps | A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered

Home
Avaya
Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
Avaya.7391X.v2018-05-18.q68
Question 52

Valid 7391X Dumps shared by ExamDiscuss.com for Helping Passing 7391X Exam! ExamDiscuss.com now offer the newest 7391X exam dumps, the ExamDiscuss.com 7391X exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com 7391X dumps with Test Engine here:

Access 7391X Dumps Premium Version
(80 Q&As Dumps, 35%OFF Special Discount Code: freecram)

<< Prev Question Next Question >>

Question 52/68

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by
agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

A. Redirection on No Answer (RONA)

B. Call Work Codes (CWC)

C. Least Occupied Agent (LOA)

D. Feature Access Codes (FAC)

E. Multiple Call Handling (MCH)

Correct Answer: B

Explanation/Reference:
Reference: https://downloads.avaya.com/elmodocs2/comm_mgr/
r3_1/03_300151_5/07_300478_1/07_300478_1.pdf

Your email address will not be published. Required fields are marked *

Comment: *

Name: *

Email: *

Rating: *

Verification: *

Question List (68q): Question 1: A Configuration Client accepts command line parameters that ...; Question 2: Which properties of the call center must be configured so th...; Question 3: The Avaya Aura® Call Center Elite Multichannel system admini...; Question 4: Customers need to use the extensions 5004 for announcements ...; Question 5: What is required for a customer to create an ASMSControl dat...; Question 6: When a customer upgrades from Basic Avaya Call Center to Ava...; Question 7: Which component provides audio support in Avaya Aura® Call C...; Question 8: Where is the Web Chat Gateway installed?...; Question 9: Which statement about concurrent agent user licenses is true...; Question 10: A customer would like to integrate web chat into their call ...; Question 11: Which three fields on the Vector Directory Number (VDN) from...; Question 12: Which three statements about configuring a Call Center with ...; Question 13: When creating a vector directory number, or VDN, which four ...; Question 14: A customer is currently using the Communication Manager Auto...; Question 15: A customer with Avaya Aura® Call Center Elite Multichannel w...; Question 16: The IP services that form on Communication Manager are confi...; Question 17: Which two parameters must be configured to allow Service Obs...; Question 18: Which two statements describe steps needed to perform the Ap...; Question 19: Which three items are needed to properly configure a hunt gr...; Question 20: Which two statements correctly describe the benefits of usin...; 1 commentQuestion 21: A customer wants to change the properties of an application....; Question 22: Application Management Service is comprised of the Applicati...; Question 23: The Voice Work Item is based on which system parameter featu...; Question 24: To ensure that announcements always start at the beginning w...; Question 25: Which statement about real-time reports is true?...; Question 26: An email contact is queued up with a medium priority for an ...; 1 commentQuestion 27: Which three components make up the Elite Multichannel Intera...; Question 28: To gather status and health information about the Avaya Aura...; Question 29: Direct Agent calls are not getting counted correctly in Call...; Question 30: Which statement about the Avaya Aura® Call Center Elite is c...; Question 31: A customer with Avaya Aura® Call Center Elite Multichannel w...; Question 32: If an agent has the skills to handle one call: Call 1, with ...; Question 33: A customer with Avaya Aura® Call Center Elite Multichannel m...; Question 34: A call center has eight agents. All of the agents are fluent...; Question 35: Which scope is defined by the time of day variable?...; Question 36: A customer with Avaya Aura® Call Center Elite and Call Cente...; Question 37: With Expert Agent Selection (EAS), when is an agent's intern...; Question 38: While configuring the Service Observing feature, which three...; Question 39: A call center agent in the Avaya Aura® Call Center Elite Mul...; Question 40: Which two roles do vector DNs or VDNs play in a call center?...; Question 41: Agents/supervisors want to have the ability to login/logout ...; Question 42: A call is routed to a vector that includes the following com...; Question 43: Which form displays the total number of Automatic Call Distr...; Question 44: Which three Vector Directory Number (VDN) parameters are ass...; Question 45: What is the purpose of the XML Server?...; Question 46: Which three Multichannel Agent Desktop plug-in require the u...; Question 47: A user has licenses for 50 agents in their Avaya Aura® Call ...; Question 48: Which type of virtual routing allows calls among call center...; Question 49: In the call center, to prevent the user from dialing a certa...; Question 50: A call center supervisor in an Avaya Aura® Call Center Elite...; Question 51: Which two statements regarding the description of the Licens...; Question 52: A customer wants the ability to track the call types for Aut...; Question 53: The Avaya Aura® Call Center Elite Multichannel client is loo...; Question 54: A customer with Avaya Aura® Call Center Elite Multichannel w...; Question 55: Which three items are components of Configuration Manager (C...; Question 56: A supervisor with console permission can enter an agent's lo...; Question 57: A customer with Avaya Aura® Call Center Elite Multichannel w...; Question 58: A customer has Elite Call Center package and wants Basic Cal...; Question 59: A customer with Avaya Aura® Call Center Elite Multichannel i...; Question 60: The Media Director communicates with multiple components in ...; Question 61: Which two statements about Automatic Call Distribution (ACD)...; Question 62: Which database does the Elite Multichannel Reporting applica...; Question 63: An application developer plans to use an XML component as a ...; Question 64: A customer wants to avoid an abandoned call if an agent leav...; Question 65: The configuration server manager adds agents and supervisors...; Question 66: Avaya Aura® Call Center Elite Multichannel suite is comprise...; Question 67: A customer is planning to use the Application Enablement Ser...; Question 68: A call center operations manager wants agents to manually en...

[×]

Download PDF File

Enter your email address to download Avaya.7391X.v2018-05-18.q68.pdf

Email:

Disclaimer:
Freecram doesn't offer Real GIAC Exam Questions. Freecram doesn't offer Real SAP Exam Questions. Freecram doesn't offer Real (ISC)² Exam Questions. Freecram doesn't offer Real CompTIA Exam Questions. Freecram doesn't offer Real Microsoft Exam Questions.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Freecram material do not contain actual actual Oracle Exam Questions or material.
Microsoft®, Azure®, Windows®, Windows Vista®, and the Windows logo are registered trademarks of Microsoft Corporation.
Freecram Materials do not contain actual questions and answers from Cisco's Certification Exams. The brand Cisco is a registered trademark of CISCO, Inc.
CFA Institute does not endorse, promote or warrant the accuracy or quality of these questions. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute.
Freecram does not offer exam dumps or questions from actual exams. We offer learning material and practice tests created by subject matter experts to assist and help learners prepare for those exams. All certification brands used on the website are owned by the respective brand owners. Freecram does not own or claim any ownership on any of the brands.

Question 52/68

LEAVE A REPLY

Download PDF File