A. Policy Management. Government Relations Management, and HR Management need immediate attention. Partner Management. Account Management, and Training Management have issues but are of lower priority Agent Management Is a new business capability that does not exist

B. The Strategic capabilities need more attention in two areas. Policy Management, and Government Relations Management. Agent Management is missing as a Core capability Information Management needs attention as a Supporting Capability.

C. Agent Management needs immediate attention. Market Planning. HR Management and Government Relations Management need attention. Customer Management. Training Management and Partner Management need attention but are of lower priority.

D. Agent Management needs immediate attention. Market Planning. Government Relations Management, and HR Management have Issues but are of lower priority Partner Management. Customer Management, and Training Management are new business capabilities that do not exist.