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When working on a task, which field do you use to share knowledge and other customer-visible details?
Correct Answer: C
# The "Additional comments" field is used to communicate information that is visible to the customer. This field is commonly used in Incident Management, Service Requests, and other task-based records. Key Differences Between Fields: * Additional Comments (# Correct Answer) - Used for customer-facing communication. * Work Notes - Used for internal team communication (not visible to the customer). * Caller Note (A) - No such standard field exists. * Customer Notes (B) - Not a standard ServiceNow field. * Description (D) - Holds initial details of the issue but is not used for ongoing communication. # Reference: ServiceNow ITSM - Incident Management & Customer Communication