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What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?
Correct Answer: B
Explanation Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization1. Knowledge Management helps users to find relevant and accurate information quickly, reduce the need to rediscover knowledge, and improve the quality of service and customer satisfaction1. References Knowledge Management - ServiceNow1