CSA Exam Dumps | Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request

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Question 119/187

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

A. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

B. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

C. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

D. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

Correct Answer: D

Recent Comments (The most recent comments are at the top.)

SS - Apr 18, 2024

Given that both departments have the same requirements for the form and task routing, and considering best practices for ServiceNow service catalog configuration, the most efficient approach would be:

A. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

This approach avoids duplication of effort and ensures consistency in the service provided. Since the requirements are the same for both departments, a single catalog item can be created and then made available in both the HR and Facilities service catalogs. This allows for centralized management while still catering to the specific needs of each department12. It’s also recommended to use roles and access control lists (ACLs) to manage visibility and access to the catalog item as needed1.

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Question 119/187

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