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(Choose 2 options) A Configuration Management Process Owner is preparing solution options for presentation to technical governance for ingestingcustom CIsinto the CMDB. The solution must align withbest practices, minimizefuture technical debt, and ensureupgrade compliance. Which solutions accomplish this?
Correct Answer: B,D
InServiceNow, ingesting custom CIs must be done with a strong focus onupgrade safety, governance, and long-term maintainability. Data Foundations guidance explicitly discourages repurposing or overloading base classes, as this creates technical debt and upgrade risk. Option Bis a best practice because theCMDB CI Class Models Storedelivers ServiceNow-supported CI classes that align with platform evolution. Before creating or extending classes, administrators should verify whether a suitable class already exists or has been introduced in newer releases. This avoids duplication and ensures future compatibility. Option Dis also correct. When no suitable class exists, extending anexisting CI class(under the appropriate parent) to add required attributes preserves inheritance, discovery behavior, reporting, and upgrade compatibility. This approach is preferred over creating entirely new, disconnected schemas. Option A is incorrect because repurposing base classes and renaming attributes breaks standard semantics, causes confusion, and complicates upgrades. Option C is incorrect because extendingAssettables to represent CIs conflates ITAM and CMDB concerns; assets and CIs serve different purposes and lifecycles. Therefore, the solutions that minimize technical debt and ensure upgrade compliance areB and D.
