Explanation
One of the key responsibilities of Product Management in SAFe is to connect with the customer and understand their needs, preferences, and feedback. Product Management is the voice of the customer for the Agile Release Train (ART) and represents their interests in defining and prioritizing the features and capabilities of the solution1. Product Management also engages withthe customer throughout the product life cycle, conducting market research, validating assumptions, soliciting feedback, and ensuring customer satisfaction2.
References:
*Product Management - Scaled Agile Framework
*The Role of Product Management in the Scaled Agile Framework (SAFe) - iZenBridge