Explanation
The people responsible for the next step should be consulted first when calculating the % Complete and Accurate (%C&A) metric. The %C&A metric is a measure of the quality of the work output from a process step. It indicates the percentage of time that the downstream customers receive work that is acceptable as is, without any rework or errors. To calculate the %C&A metric, the people responsible for the next step need to inspect the work output from the previous step and determine whether it meets the quality standards and expectations. They also need to provide feedback to the previous step on the defects or issues they find and how they affect the value stream. By consulting the people responsible for the next step, the %C&A metric can reflect the actual customer satisfaction and the potential waste in the process1