SP-SAFe-Practitioner Exam Dumps | How does SAFe describe Customer Centricity?

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Question 31/116

How does SAFe describe Customer Centricity?

A. As a strategy to meet the needs of an ever-changing Customer market

B. As a way of working to include the Customer in daily work processes and planning

C. As a set of practices employed to make products focused on the Customer

D. As a mindset focused on Customer behaviors that produce the best innovations

Correct Answer: D

Explanation
Customer Centricity is a mindset that helps organizations make decisions that are based on a deep understanding of its effect on customers and end-users. It motivates teams to focus on the customer, understand their needs, think and feel like them, build whole product solutions, and know their lifetime value.
Customer Centricity is related to Design Thinking, which provides the tools and practices to support creating desirable products that are profitable and sustainable over their lifecycle. References: Customer Centricity - Scaled Agile Framework, Design Thinking - Scaled Agile Framework, What is Customer Centricity in SAFe
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