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Question 17/122
Which application will allow a client to enable Ideas on a public website?
Correct Answer: C
- Question List (122q)
- Question 1: What should a consultant recommend to ensure chat requests c...
- Question 2: What is a benefit of a customer community? Choose 2 answers....
- Question 3: Open CTI allows Advanced Administrators and Developers to em...
- Question 4: An Inside Sales Contact Center Manager would like to assess ...
- Question 5: The Universal Containers ContactCenter has Customer Support ...
- Question 6: A report shows average time spent by agents to resolve cases...
- Question 7: What process is a use case for Visual workflow? Choose 3 ans...
- Question 8: Universal Containers (UC) needs to invoke a process on an ex...
- Question 9: Universal Containers is changing their case management syste...
- Question 10: What metrics should a contact center manager consider to mea...
- 1 commentQuestion 11: From any queue list view, users can take ownership of one or...
- Question 12: Thelifecycle of a Knowledge article consists of five stages....
- Question 13: Univeral Containers is designing a contact center that will ...
- Question 14: What is the capability of case feed?...
- Question 15: What should a Consultant recommend to ensure Live Agent chat...
- Question 16: Universal containers uses social media to monitor new trends...
- Question 17: Which application will allow a client to enable Ideas on a p...
- Question 18: Universal Containers, a new Salesforce customer, needs its m...
- Question 19: UC has a telemarketing contact center with agents who cold-c...
- Question 20: A company wants to publish knowledge articles to its custome...
- Question 21: A contact center manager wants to measure the impact of a ne...
- Question 22: A support agent has a detailed question about product functi...
- Question 23: Universal Containers wants to importarticles from a previous...
- 2 commentQuestion 24: Universal Containers is experiencing system timeouts when ru...
- 1 commentQuestion 25: A Service Managerhas recently implemented Salesforce Knowled...
- Question 26: Universal Health supports medical kits that have been distri...
- Question 27: UniversalContainers plans to migrate data into SFDC from a l...
- Question 28: Universal Containers' contact center would liketo measure an...
- Question 29: Universal Containers is training a new set of Service Reps. ...
- 1 commentQuestion 30: Universal Containers is considering a Knowledge-Centered Sup...
- Question 31: The Service Manager at universal Containers manages three te...
- Question 32: SLA says agent must respond within one hour, or if marked "u...
- Question 33: Universal containers is implementing salesforce knowledge an...
- 1 commentQuestion 34: Universal containers are developing a business continuity pl...
- Question 35: Universal Containers has an upcomingmaintenance window where...
- 1 commentQuestion 36: Universal Containers requires that users have the ability to...
- 1 commentQuestion 37: Universal Containers is evaluating whether to implement On-D...
- Question 38: A contact center manager needs to restrict who can create a ...
- Question 39: An outsourced contact center islosing part-time agents to a ...
- Question 40: Universal Containers is implementing an entitlement process ...
- Question 41: The manager of a large credit card contact center needs to u...
- Question 42: Universal Containers (UC) created a new mobile app that enab...
- Question 43: Universal Containers uses Live Agent to interact with custom...
- Question 44: Which method can be used to route social media inquiries wit...
- 1 commentQuestion 45: Universal Containers wants to notify Support Managers when a...
- Question 46: Universal Containers has scheduled a major upgrade to its Cu...
- 1 commentQuestion 47: Universal Containers providesCustomer Support for two separa...
- 1 commentQuestion 48: Which of the following utilize the "Automated Case User" (Ch...
- Question 49: Universal Containers contact center has experienced an incre...
- Question 50: A Knowledge administrator has created an article for a promo...
- Question 51: Universal Containers customers are encouraged to submit web ...
- Question 52: UC has a three-tiered contact center. Cases are routed to Ti...
- Question 53: Universal Containers wants to reduce the clicks a Customer S...
- Question 54: A company is planning forthe migration of an existing knowle...
- Question 55: Universal Containers (UC) wants to schedule for repair servi...
- Question 56: Due to a recent product recall, Universal Containers has exp...
- Question 57: Universal Containers would like to implement Omni Channel wi...
- Question 58: A customer has recently implemented an on-premise telephony ...
- Question 59: Sales engineer needs visibility to list field edits, emails,...
- Question 60: Universal Containers email policy requires that all email tr...
- Question 61: Universal Containers has Technical Support and general Custo...
- Question 62: Universal Containers is implementing a CTI solution for its ...
- Question 63: In order to satisfy the internal EnterpriseSecurity requirem...
- Question 64: A customer is planning a Service Cloud implementation. The c...
- Question 65: UC's support team requires its customers to submittheir supp...
- Question 66: Which support channel requires the smallest amount of agent ...
- Question 67: Universal containers is trying to reduce the amount of time ...
- Question 68: Universal Containers is using the Lightning Service Console ...
- 1 commentQuestion 69: What are three considerations when adding a report chart to ...
- Question 70: UC has discovered that the average time an agent takes to re...
- Question 71: Universal containers wants to assign support agents to handl...
- Question 72: UC has completed development and testing of its Service Clou...
- Question 73: A Contact Center Manager is implementing a new customer care...
- Question 74: A company receives support requests through a variety of ema...
- Question 75: Universal Containers wants to implement Knowledge to assist ...
- Question 76: The Contact Center at Universal Containers wants to increase...
- Question 77: Customer Support Agents are frustrated with how they interac...
- Question 78: Customer support agents want the ability to view customer re...
- Question 79: Universal Containers wants to let its customers interact rea...
- 1 commentQuestion 80: Which three are characteristics of Visual Workflow? Choose 3...
- Question 81: Universal containers wants to provide its 20 million custome...
- Question 82: A contact center agent wants to leverage subject matter expe...
- Question 83: A company has created a new onboarding process. An Agent mus...
- Question 84: Universal Telco sells and supports a line of smart phones. T...
- Question 85: A manager would like information on the knowledge base searc...
- Question 86: Which contact center type is most likely to implement Inform...
- Question 87: What statement is true about the Salesforce Knowledge articl...
- Question 88: Which case submission process leverages Apex email services?...
- Question 89: Universal Containers needs to improve Customer Satisfaction,...
- Question 90: Universal Containers wants to reduce incoming support phone ...
- Question 91: Universal Containers needs to customize Salesforce to improv...
- Question 92: A new customer to Salesforce is considering implementing a c...
- Question 93: Which two solutions can be used to enable agents to manage m...
- Question 94: Which feature should a consultant configure to allow global ...
- 1 commentQuestion 95: Field engineers often need to access current inventory level...
- Question 96: A consultant has been hired to integrate a client's phone sy...
- Question 97: Universal Containers is exploring waysto provide its custome...
- Question 98: What is a common deflection technique to reduce the number o...
- Question 99: Universal containers is implementing salesforce knowledge an...
- Question 100: What are two design considerations for a Live Agent implemen...
- Question 101: UC wants to implement a Knowledgemanagement process with the...
- Question 102: What are two basic concepts of Knowledge-Centered Support (K...
- Question 103: Universal Containers recently deployed aSalesforce Knowledge...
- Question 104: In the telesales contact center, Universal Containers has th...
- 1 commentQuestion 105: Which two areas can an Administrator make Open CTI features ...
- Question 106: Universal containers wants to implement Omni channel within ...
- 2 commentQuestion 107: A company has a requirement to keep all emails behind their ...
- Question 108: Support process: escalation queue if not responded in 2 hour...
- 1 commentQuestion 109: A Global company requires public documents to betranslated i...
- 1 commentQuestion 110: Universal Containers wants to measure the efficiency of its ...
- Question 111: Universal Containers wants to display a history of all of to...
- Question 112: A company has theserequirements for dealing with Cases: - Ha...
- Question 113: Universal Containers has defined a set of steps that each Ca...
- Question 114: Universal Containers is setting upa field service dispatch c...
- Question 115: One business unit at Universal Containers has been using Ser...
- Question 116: A consultant is working on a Service Cloud implementation wi...
- Question 117: Universal Containers wants to implement a new web presence t...
- Question 118: Which Service Cloud tool requires the least agent involvemen...
- Question 119: Universal Containers wants to deploy the Service Cloud to it...
- Question 120: What can universal containers do to reduce costs and immedia...
- Question 121: UC is initiating a program to improve customer satisfaction....
- Question 122: Universal Containers CFO is looking for ways to reduce conta...
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