Service-Cloud-Consultant Exam Dumps | Universal Containers is implementing a CTI solution for its inbound service and support contact center.

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Question 62

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Question 62/122

Universal Containers is implementing a CTI solution for its inbound service and support contact center.
Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)

A. Average handle time

B. Average days to close

C. Firstcall resolution

D. Abandon rate

Correct Answer: C,D

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