Salesforce Flow Orchestration is designed to manage complex, multi-step business processes that span multiple departments and systems. Here's how it can be structured to meet the requirement:
Automate Multi-Departmental Process:
Use Flow Orchestration to define and manage the steps involved in the multi-departmental process. It allows you to break down the process into stages and define the sequence of actions and approvals required.
Capture Outcome in Salesforce:
After completing the external process, Flow Orchestration can be configured to update Salesforce records with the outcome. This ensures that the results of the automated process are reflected within Salesforce.
Orchestration Capabilities:
Salesforce Flow Orchestration provides features such as task assignments, decision elements, and complex branching logic, which are ideal for managing multi-departmental workflows.
Reference:
Salesforce Flow Orchestration Documentation