Name: Salesforce.Platform-App-Builder.v2022-08-02.q159 Question 117
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Question 117

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Question 117/159

What is a true statement regarding case assignment rules? (Choose 3 answers)

A. A predefined Case Team is mandatory for each rule entry

B. They allow for more than one rule entry for each assignment rule

C. They allow for more than one active rule at the same time

D. They allow cases to be assigned to a queue

E. Salesforce processes case assignment rules before workflow rules

Correct Answer: A,B,D

Recent Comments (The most recent comments are at the top.)

Thamizhanda - Aug 05, 2022

the answer should be B,D,E, not A

Maria - Aug 03, 2022

This is about A taken directly from the salesforce assignment rules: Step 4: Optionally, select predefined case teams to add to the case. B is correct: Step 2: Select the criteria for this rule entry. D is clear, of course, it can be assigned to a queue. E is also true: the order of execution is first assignment, then workflow rules.

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