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Question 34/90
Universal Containers is using a custom Salesforce application to manage customer support cases. The support team needs to collaborate with external partners to resolve certain cases. However, they want to control the visibility and access to the cases shared with the external partners. Which Salesforce feature can help achieve this requirement?
Correct Answer: C
Apex managed sharing is the correct feature to control the visibility and access to cases shared with external partners. It allows developers to programmatically create sharing records that grant access to users based on specific criteria, providing granular control over record sharing.References: Apex Developer Guide - Sharing a Record Using Apex
- Question List (90q)
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Recent Comments (The most recent comments are at the top.)
No this is incorrect , the answer is D
A sharing set grants portal users access to a record associated with an account or contact that matches the user’s account or contact
( Case object is included on this feature , so yeah )
Reference : https://help.salesforce.com/s/articleView?id=sf.fsc_admin_set_up_sharing_sets.htm&type=5