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Universal Containers has a support process that allows users to request support from its engineering team using a custom object, Engineering_Support__ c. Users should be able to associate multiple Engineering_ support___c records to a single Opportunity record. Additionally, aggregate information about the Engineering Support__ c records should be shown on the Opportunity record. Which relationship field should be implemented to support these requirements?
Correct Answer: B
To associate multiple Engineering_Support__c records to a single Opportunity and display aggregate information on the Opportunity: Option B: Master-detail field from Engineering_Support__c to Opportunity Master-Detail Relationship: Creating a master-detail relationship from Engineering_Support__c (detail) to Opportunity (master) allows multiple support records to be related to one Opportunity. Aggregate Information: Master-detail relationships support roll-up summary fields, enabling aggregate calculations (like COUNT, SUM) on the Opportunity object based on related Engineering_Support__c records. Reference: "You can create roll-up summary fields on the master object in a master-detail relationship." - Salesforce Help: Roll-Up Summary Fields Overview Why Other Options Are Incorrect: Option A: Lookup field from Opportunity to Engineering_Support__c This would allow only one Opportunity to be associated with one Engineering_Support__c, and does not support roll-up summary fields. Option C: Master-detail field from Opportunity to Engineering_Support__c You cannot create a master-detail relationship from a standard object (Opportunity) to a custom object in this direction. Option D: Lookup field from Engineering_Support__c to Opportunity Lookup relationships do not support roll-up summary fields, so aggregate information cannot be displayed on the Opportunity.