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A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
Correct Answer: D
Recent Comments (The most recent comments are at the top.)
Madhumita - May 02, 2023
It has to be headline which is also called as Text block. Refer salesforce help article “using rich text editor in the vlocity omniscript designer”
BDI - Apr 05, 2023
D. Headline is not an OmniScript Element. B. Text Area is an input element. This is not the case.
Text block would have been the correct answer but is not an option.
Gabriel - Mar 16, 2023
headline is not an OmniScript Element. B is correct, the company is looking for a standard Greeting script
Recent Comments (The most recent comments are at the top.)
It has to be headline which is also called as Text block. Refer salesforce help article “using rich text editor in the vlocity omniscript designer”
D. Headline is not an OmniScript Element.
B. Text Area is an input element. This is not the case.
Text block would have been the correct answer but is not an option.
headline is not an OmniScript Element.
B is correct, the company is looking for a standard Greeting script