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A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information. Which tool should a consultant recommend to meet this requirement?
Correct Answer: D
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Recent Comments (The most recent comments are at the top.)
D is correct
The answer is A.