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Question 27/37

Northern Trail Outfitters (NTO) use Salesforce to track leads, opportunities, and to capture order details.
However, Salesforce isn't the system that holds or processes orders. After the order details are captured in Salesforce, an order must be created in the remote system, which manages the orders lifecylce. The Integration Architect for the project is recommending a remote system that will subscribe to the platform event defined in Salesforce.
Which integration pattern should be used for this business use case?

Recent Comments (The most recent comments are at the top.)

Nanashi - Mar 27, 2023

D is right
https://developer.salesforce.com/docs/atlas.en-us.integration_patterns_and_practices.meta/integration_patterns_and_practices/integ_pat_remote_process_invocation_fire_forget.htm
You use Salesforce to track leads, manage your pipeline, create opportunities, and capture order details that convert leads to customers. However, Salesforce isn’t the system that holds or processes orders. After the order details are captured in Salesforce, an order must be created in the remote system, which manages the order through to its conclusion.

PG - Apr 24, 2022

I disagree with Pawelko. Good answer is D.

"You use Salesforce to track leads, manage your pipeline, create opportunities, and capture order details that convert leads to customers. But, Salesforce isn’t the system that contains or processes orders. Orders are managed by an external (remote) system. **That remote system needs to update the order status in Salesforce as the order passes through its processing stages.**"

In this case, Salesforce needs to update the external system. The Remote Call-In pattern is applicable when the System tries to update something in Salesforce.

Remote Call In - Data stored in Lightning Platform is created, retrieved, updated, or deleted by a remote system.
Remote Process Invocation - Fire and Forget - Remote Process Invocation - Fire and Forget Salesforce invokes a process in a remote system but doesn’t wait for completion of the process. Instead, the remote process receives and acknowledges the request and then hands off control back to Salesforce.

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