A. Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.

B. Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.

C. Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.

D. Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling

E. Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.