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Question 56/76
Cloud kicks has a muli-screen flow its call center agents use when handling inbound service desk calls.
At one of the steps in the flow, the agents should be presented with a list of order number and dates that are retrieved from an external odrer management system in real time and displayed on the screen.
What shuold a developer use to satisfy this requirement?
At one of the steps in the flow, the agents should be presented with a list of order number and dates that are retrieved from an external odrer management system in real time and displayed on the screen.
What shuold a developer use to satisfy this requirement?
Recent Comments (The most recent comments are at the top.)
Correct Answer:
B. An invocable method
Explanation:
Invocable Method: An invocable method is an Apex method that is annotated with @InvocableMethod and can be called directly from a Flow. It is designed to make Apex code accessible within declarative tools like Flow Builder. By using an invocable method, you can call out to the external system in real time, retrieve the necessary order details, and then display them in the Flow screen.
Why the Other Options Are Less Suitable:
A. An outbound message
Incorrect: An outbound message is used to send data from Salesforce to an external system and is generally used in workflows, not for retrieving data from external systems in real time.
C. An Apex REST class
Incorrect: An Apex REST class is used to expose Apex methods as RESTful web services, which would allow external systems to call Salesforce. However, in this scenario, you need to retrieve data from an external system, not expose Salesforce data.
D. An Apex Controller
Incorrect: An Apex Controller is used in Visualforce pages or Aura components and is not used directly in Flows. The scenario specifically requires a solution that works with Flow, making an invocable method the best choice....