CRT-261 Exam Dumps | Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only

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Question 21/126

Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines.
CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents will be trained in one or two of the new support methods, in addition to voice support.
What is the recommended solution to meet the requirements?

A. Live Agent and Live Message

B. Experience Cloud with self-support

C. Knowledge One with Article Recommendations

D. Omni-Channel with Skills-Based Routing.

Correct Answer: D

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