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Question 17/126

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

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Question List (126q)
Question 1: Universal Containers had tech support and general customer t...
Question 2: Universal Containers is training a new set of Service Reps. ...
Question 3: Universal containers customer support management wants to pr...
Question 4: Which two solutions can be used to enable agents to manage m...
Question 5: Which task should be included in a business continuity plan ...
Question 6: Universal Containers (UC) created a new mobile app that enab...
Question 7: Support process: escalation queue if not responded in 2 hour...
Question 8: What are three best practices that should be used when deplo...
Question 9: What should a consultant recommend to ensure chat requests c...
Question 10: Universal Containers email policy requires that all email tr...
Question 11: UC has two customer service contact centers and each focuses...
Question 12: Universal Containers' contact center would like to measure a...
Question 13: The Universal Containers Contact Center has Customer Support...
Question 14: The Contact Center at Universal Containers wants to increase...
Question 15: A Service Consultant has been asked to design a solution for...
Question 16: Cloud Kicks (CK) has created hundreds of Knowledge articles ...
Question 17: After migrating from Knowledge to Lightning Knowledge, Autho...
Question 18: Universal containers uses social media to monitor new trends...
2 commentQuestion 19: What approach should a Consultant use to ensure that Knowled...
Question 20: Universal containers is in the process of setting up a busin...
Question 21: Cloud Kicks (CK) provides customized support based on produc...
Question 22: Universal Containers wants to be able to assign cases based ...
Question 23: Universal Containers' contact center manager needs to measur...
Question 24: KCS (knowledge centered support) what is it? Choose 2 Answer...
Question 25: A company wants to publish Knowledge articles to its Custome...
Question 26: A company frequently has issues with customers that need com...
Question 27: Universal Containers has recently set up an email-to-case ch...
Question 28: Universal Containers (UC) added a channel to the Service Clo...
Question 29: A Service Manager has recently implemented Salesforce Knowle...
Question 30: The Support Manager at Universal Containers is getting inacc...
Question 31: To manage the publishing lifecycle for articles in Salesforc...
Question 32: Universal Containers needs to improve Customer Satisfaction,...
Question 33: The Service Manager at Universal Containers is concerned tha...
Question 34: A contact center manager wants to measure improvements to op...
Question 35: A recent review of customer satisfaction surveys revealed th...
Question 36: Universal Containers requires that a case is logged for ever...
Question 37: What method can NOT be leveraged to capture Cases in additio...
Question 38: the support manager at universal containers wants to see mon...
Question 39: The Service Manager at Universal Containers wants to improve...
Question 40: The support manager at universal containers has noticed an i...
Question 41: Universal Containers has implemented Service Cloud in its ca...
Question 42: Universal Containers wants to allow customers to ability to ...
2 commentQuestion 43: A manager has noticed an increase in average case age. This ...
Question 44: Which feature should a Consultant configure to allow global ...
1 commentQuestion 45: Universal Containers is migrating from Classic Knowledge to ...
Question 46: Which metric influences customer satisfaction? Choose 2 answ...
Question 47: Universal Containers wants to import an external knowledge b...
1 commentQuestion 48: Universal containers is trying to reduce the amount of time ...
Question 49: Cloud Kicks has implemented a review process for all new kno...
Question 50: Universal containers is looking for ways to provide more pro...
1 commentQuestion 51: Universal Containers is trying to reduce the amount of time ...
Question 52: Universal Containers requires that users have the ability to...
Question 53: Which method can be used to route cases from social channels...
Question 54: A customer-submitted case is routed to a service desk agent ...
Question 55: What statement is true about the Salesforce Knowledge articl...
Question 56: Which technology will allow a client to enable ideas on a pu...
Question 57: You're working on a sales presentation for your customer - u...
Question 58: To help Service Agents more accurately respond to Cases, Uni...
Question 59: universal containers wants to unify channels and manage agen...
Question 60: Universal Containers is implementing an entitlement process ...
Question 61: A manager has noticed an increase in average case age. This ...
Question 62: A consultant has been hired to integrate a client's phone sy...
Question 63: Universal Containers has completed development and testing o...
Question 64: A contact center manager is looking for ways to overall cost...
Question 65: Universal Containers requires that a case status be updated ...
Question 66: Universal Containers has created Permission Sets granting ac...
Question 67: Universal Containers has scheduled a major upgrade to its Cu...
Question 68: What is the primary function of a private branch exchange (P...
Question 69: Universal Containers has a single contact center that handle...
Question 70: A report shows average time spent by agents to resolve cases...
Question 71: Universal Containers support management team has noticed an ...
Question 72: A team of publishers has created and published articles in S...
Question 73: Universal Containers wants to create a process to verify tha...
Question 74: The lifecycle of a Knowledge article consists of five stages...
Question 75: Universal Containers (UC) wants to automate the process of c...
Question 76: The VP of Service at Universal Containers wants to make it e...
1 commentQuestion 77: Universal Containers has an active presence on Twitter and F...
1 commentQuestion 78: What are two benefits of deploying Knowledge in Customer Com...
Question 79: Universal Containers wants to unify channels and manage agen...
Question 80: A Global company requires public documents to be translated ...
Question 81: UC has completed development and testing of its Service Clou...
Question 82: Which three features should a Consultant recommend to allow ...
Question 83: UC is initiating a program to improve customer satisfaction....
1 commentQuestion 84: What are three considerations when adding a report chart to ...
Question 85: Universal Containers (UC) receives partner data in Excel for...
Question 86: Which solution can be used to improve call deflection?...
Question 87: Universal Containers Executives want to see contact center m...
Question 88: Universal Containers wants to implement a customer service c...
Question 89: UC is in the process of implementing Service Cloud. In which...
Question 90: For which purpose should a contact center use visual workflo...
Question 91: Universal Containers needs to ensure it is staffing enough a...
Question 92: Universal Container's agent's need to be more productive whe...
Question 93: UC has a three-tiered contact center. Cases are routed to Ti...
Question 94: Universal Container wants to let its customers intercat real...
Question 95: Universal Containers (UC) is updating the Service Cloud cons...
Question 96: Universal containers want to identify potential delays in th...
Question 97: Universal Containers, a new Salesforce customer, needs its m...
Question 98: Universal containers has implemented salesforce knowledge an...
Question 99: When a Self Service Portal User adds a Case Comment the foll...
Question 100: A company would like to implement a solution that would hold...
Question 101: What are two basic concepts of Knowledge-Centered Support (K...
Question 102: Universal Containers is using the Service Cloud Console for ...
Question 103: Which three processes are uses case for Visual Workflow? Cho...
Question 104: vp of service at universal containers wants to make it easie...
Question 105: Which two capabilities of Lightning Knowledge ensure accurat...
Question 106: Universal Containers wants to implement a customer service s...
Question 107: What is a recommended way to migrate data from an external s...
Question 108: All of the following objects may have a queue EXCEPT:...
Question 109: Agents at Universal Containers are required to update the ca...
Question 110: Universal Containers needs to provide contact center agents ...
Question 111: The contact center at universal containers wants to increase...
1 commentQuestion 112: Agents at Universal Containers are required to update the ca...
Question 113: Universal Containers (UC) wants to implement Service Cloud u...
Question 114: Universal Containers wants to notify Support Managers when a...
Question 115: Which two advantages does Salesforce provide with the OpenCT...
Question 116: What is a common deflection technique to reduce the number o...
1 commentQuestion 117: UCs is implementing Salesforce Knowledge at its contact cent...
Question 118: A Service Manager has just configured Chat at a company site...
Question 119: How should a Consultant provide Suggested Article functional...
Question 120: The Universal Container's customer support organization has ...
Question 121: Universal Containers wants articles to be suggested to agent...
Question 122: Universal Containers requires a scheduling solution that wil...
Question 123: The Universal Containers sales team has been so successful i...
2 commentQuestion 124: Universal Containers wants to be able to assign Cases based ...
Question 125: Universal Containers wants to deploy the Service Cloud to it...
Question 126: Universal Containers has implemented a call-based response s...