CRT-261 Exam Dumps | Universal Containers wants to shorten the average call time in its contact centers by prompting the customers

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Salesforce.CRT-261.v2022-07-06.q117
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Question 2/117

Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify their order and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

A. Order Management System

B. Automatic Call Distribution

C. Interactive Voice Response

D. Computer Telephony Integration

Correct Answer: C

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Question List (117q): Question 1: Which step should a consultant take to import articles into ...; Question 2: Universal Containers wants to shorten the average call time ...; Question 3: Cloud Kicks (CK) provides support 24 hours a day, 7 days a w...; Question 4: Universal Containers is launching a full line of new product...; Question 5: The Service Manager at universal Containers manages three te...; Question 6: UCs is implementing Salesforce Knowledge at its contact cent...; Question 7: Universal Containers had tech support and general customer t...; Question 8: Universal Containers is setting up a field service dispatch ...; Question 9: A customer utilizes a high-volume Service Cloud portal for i...; Question 10: What is the primary function of a private branch exchange (P...; Question 11: Universal Containers wants to deploy the Service Cloud to it...; 1 commentQuestion 12: Which two configuration steps are required before Quick Acti...; Question 13: Which native Service Cloud solution is used for case satisfa...; 1 commentQuestion 14: Universal Containers is considering a Knowledge-Centered Sup...; Question 15: Universal Containers initiates cases based on electronic tra...; 1 commentQuestion 16: Universal Containers wants to be able to assign Cases based ...; Question 17: After migrating from Knowledge to Lightning Knowledge, Autho...; Question 18: Cloud Kicks (CK) has created hundreds of Knowledge articles ...; Question 19: What process is a use case for Visual workflow? 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