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- Question 89
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Question 89/117
Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge Implementation. Many of their "How To" articles have images that must be migrated.
Which statement is true about migrating images into Salesforce Knowledge?
Which statement is true about migrating images into Salesforce Knowledge?
Correct Answer: A
- Question List (117q)
- Question 1: Which step should a consultant take to import articles into ...
- Question 2: Universal Containers wants to shorten the average call time ...
- Question 3: Cloud Kicks (CK) provides support 24 hours a day, 7 days a w...
- Question 4: Universal Containers is launching a full line of new product...
- Question 5: The Service Manager at universal Containers manages three te...
- Question 6: UCs is implementing Salesforce Knowledge at its contact cent...
- Question 7: Universal Containers had tech support and general customer t...
- Question 8: Universal Containers is setting up a field service dispatch ...
- Question 9: A customer utilizes a high-volume Service Cloud portal for i...
- Question 10: What is the primary function of a private branch exchange (P...
- Question 11: Universal Containers wants to deploy the Service Cloud to it...
- 1 commentQuestion 12: Which two configuration steps are required before Quick Acti...
- Question 13: Which native Service Cloud solution is used for case satisfa...
- 1 commentQuestion 14: Universal Containers is considering a Knowledge-Centered Sup...
- Question 15: Universal Containers initiates cases based on electronic tra...
- 1 commentQuestion 16: Universal Containers wants to be able to assign Cases based ...
- Question 17: After migrating from Knowledge to Lightning Knowledge, Autho...
- Question 18: Cloud Kicks (CK) has created hundreds of Knowledge articles ...
- Question 19: What process is a use case for Visual workflow? Choose 3 ans...
- Question 20: A support agent has a detailed question about product functi...
- Question 21: UC wants to reduce incoming support phone call volume. What ...
- Question 22: Universal Containers has an upcoming maintenance window wher...
- 1 commentQuestion 23: Universal Containers wants to provide a more consistent serv...
- Question 24: A customer is planning a Service Cloud implementation. The c...
- Question 25: KCS (knowledge centered support) what is it? Choose 2 Answer...
- 2 commentQuestion 26: Which two capabilities of Lightning Knowledge ensure accurat...
- Question 27: Sales engineer needs visibility to list field edits, emails,...
- Question 28: UC has two customer service contact centers and each focuses...
- Question 29: Universal Containers (UC) wants to schedule for repair servi...
- Question 30: Which configuration item must be created when implementing L...
- Question 31: Universal Containers has tested skills-based routing in a sa...
- Question 32: What method can NOT be leveraged to capture Cases in additio...
- Question 33: Universal Containers has determined that case list views are...
- Question 34: A recent survey at Cloud Kicks (CK) shows a decrease in cust...
- Question 35: Which Service Cloud tool requires the least agent involvemen...
- Question 36: Universal Containers requires a scheduling solution that wil...
- 1 commentQuestion 37: Universal Containers Call Center Agents have limited visibil...
- Question 38: Universal Telco sells and supports a line of smart phones. T...
- Question 39: Universal Containers wants to reduce the volume of calls int...
- Question 40: The cost of service for Universal Containers' contact center...
- Question 41: Universal Containers wants to automate case management for t...
- Question 42: Which capabilities of the console can the company use to hel...
- Question 43: The VP of Service at Universal Containers is looking for way...
- 1 commentQuestion 44: A recent review of customer satisfaction surveys revealed th...
- Question 45: UC has a telemarketing contact center with agents who cold-c...
- Question 46: Customer support agents want the ability to view customer re...
- Question 47: The Universal Containers support center management team woul...
- Question 48: A consultant has been hired to integrate a client's phone sy...
- Question 49: If a Case cannot be resolved after Tier 1 has performed thei...
- Question 50: Universal Containers wants to reduce the clicks a Customer S...
- 1 commentQuestion 51: The cost of service for Universal Containers contact centers...
- Question 52: UC has a three-tiered contact center. Cases are routed to Ti...
- 2 commentQuestion 53: Universal Health Service is setting up Knowledge in its cont...
- Question 54: Universal Containers runs a support operation with multiple ...
- Question 55: Universal Containers wants customers to have the ability to ...
- Question 56: Universal Containers, a new Salesforce customer, needs its m...
- Question 57: Universal Containers is implementing Salesforce Knowledge fo...
- Question 58: Universal Containers is exploring ways to provide its custom...
- Question 59: One business unit at Universal Containers has been using Ser...
- 1 commentQuestion 60: Which three processes are uses case for Visual Workflow? Cho...
- Question 61: Universal Containers plans to migrate data into SFDC from a ...
- Question 62: A Knowledge administrator has created an article for a promo...
- Question 63: UC is in the process of implementing Service Cloud. In which...
- Question 64: A service manager has just configured chat at a company site...
- Question 65: Universal Containers wants to maintain Service Level Agreeme...
- Question 66: A case has not been closed even after 30 days, but those cas...
- Question 67: Universal Containers is implementing a Knowledge Base and wa...
- Question 68: Which two solutions can be used to enable agents to manage m...
- Question 69: The VP of Services at Universal Containers wants to reduce c...
- Question 70: Support engineers need to see a complete chronological list ...
- Question 71: Universal Containers (UC) wants to automate the process of c...
- Question 72: Univeral Containers is designing a contact center that will ...
- Question 73: A contact center was unable to assign cases by case type bef...
- 1 commentQuestion 74: Universal Containers wants to notify Support Managers when a...
- Question 75: Universal Containers recently rolled out a Salesforce Knowle...
- Question 76: Universal Banking has customer support operations in both Ca...
- Question 77: UC wants to provide its 20 million customers with a portal w...
- Question 78: A company would like to implement a solution that would hold...
- 1 commentQuestion 79: Universal Containers wants to implement best practices for i...
- Question 80: A customer calls the service desk at Universal Containers. T...
- Question 81: Universal Banking needs to provide a public knowledge base o...
- Question 82: Why would customer upgrade from self-service to customer por...
- Question 83: The Universal Containers sales team has been so successful i...
- Question 84: Ursa Major Solar cells highly technical products that requir...
- Question 85: A customer has recently implemented an on-premise telephony ...
- Question 86: At Universal Containers, a support agent dedicated to one cu...
- Question 87: Which metric influences customer satisfaction? Choose 2 answ...
- Question 88: Universal Containers' support team requires its customers to...
- Question 89: Universal Containers wants to import articles from a previou...
- Question 90: Which solution should a consultant recommend?...
- Question 91: A contact center manager wants to measure the impact of a ne...
- Question 92: Agents at Universal Containers are required to update the ca...
- Question 93: Universal Containers' contact center manager needs to measur...
- Question 94: Support Managers have requested the ability to provide real-...
- Question 95: Universal Containers would like to implement Omni Channel wi...
- Question 96: A Contact Center Manager is implementing a new customer care...
- Question 97: Universal Health supports medical kits that have been distri...
- Question 98: Universal containers is migrating from a legacy system to th...
- Question 99: Solution for 15+ MB attachments, 10,000 email cases and 3,00...
- Question 100: Universal Container's agent's need to be more productive whe...
- Question 101: The VP of Service at Universal Containers wants to make it e...
- Question 102: The Universal Containers contact center offers support via e...
- Question 103: Universal Containers wants to provide its five million custo...
- 1 commentQuestion 104: Universal Containers plans to migrate its existing knowledge...
- 1 commentQuestion 105: The Support Manager at Universal Containers wants to improve...
- Question 106: Universal containers would like to implement a solution to h...
- 1 commentQuestion 107: Universal Containers wants to display a list of open cases, ...
- Question 108: Universal Containers (UC) has hired a consulting firm to imp...
- Question 109: Universal Containers' support management team has noticed an...
- Question 110: Universal Containers wants to import an external knowledge b...
- Question 111: Universal Containers is using the Service Cloud Console for ...
- 2 commentQuestion 112: Support engineer need to see a complete chronological list o...
- 2 commentQuestion 113: Which system would a contact center integrate with in order ...
- Question 114: Universal Containers wants to ensure the contracted service ...
- Question 115: What statement is true about the Salesforce Knowledge articl...
- Question 116: Universal Containers purchased Knowledge and would like to i...
- Question 117: When support agents are working on a case, the support manag...
