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Question 44/103
Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?
What should the administrator do to help service reps quickly narrow down the number of articles?
Correct Answer: A
Data Categories are a way to organize and classify knowledge articles into a hierarchical structure based on topics or criteria. Data Categories can help service reps quickly narrow down the number of articles by filtering or browsing by category. Data Categories can also be used to control the visibility and access of articles for different users or roles.
- Question List (103q)
- Question 1: Sales reps at Ursa Major Solar often give discounts dependin...
- Question 2: AW Computing wants to enable a backup resource to assign per...
- Question 3: Cloud Kicks wants its sales reps to always use the same full...
- Question 4: Cloud Kicks needs to automate several updates to lead record...
- Question 5: At Cloud Kicks, the Sales team uses a specific dashboard to ...
- Question 6: Cloud Kicks has organization-wide snaring defaults on the op...
- Question 7: A sales rep at Ursa Major Solar was assigned to a role under...
- Question 8: AW Computing uses a custom Invoice object to track invoices ...
- Question 9: Cloud Kicks needs to track government-issued identification ...
- Question 10: The sales team at Cloud Kicks is noticing that sales reps ar...
- Question 11: Cloud Kicks is looking for a way to back up its data dally. ...
- Question 12: The administrator at Universal Containers recently rolled ou...
- Question 13: AW Computing has implemented the Contacts to Multiple Accoun...
- Question 14: Ursa Major Solar (UMS) receives hundred of cases every week ...
- Question 15: The administrator at Cloud Kicks has been requested to provi...
- Question 16: A sales rep needs to help cross-sell an opportunity but is u...
- Question 17: AW Computing organizes Its sales regions as East, Central, a...
- Question 18: The distributors at Cloud Kicks are eligible for support bas...
- Question 19: An administrator has a request to write a report listing acc...
- Question 20: Northern Trail Outfitters requires the sales user to input a...
- Question 21: The administrator at Cloud Kicks created a flow in a sandbox...
- Question 22: Select power users want the ability to make configuration ch...
- Question 23: Cloud Kicks is a large company with many divisions. Some div...
- Question 24: AW Computing is conducting an audit and wants to understand ...
- Question 25: An administrator is receiving cases that users are getting l...
- Question 26: users at Northern Trail Outfitters have a lot of fields on t...
- Question 27: At Ursa Major Solar, there is an account owner by a user wit...
- Question 28: When should an administrator consider when using Person Acco...
- Question 29: AW Computing has been advertising a new keyboard that was re...
- Question 30: The Service team at Cloud Kicks needs a way to show the curr...
- Question 31: Users report that the industry picklist field is no longer v...
- Question 32: The sale VP notices several sales reps generating a contract...
- Question 33: Cloud Kicks users report receiving an "Apex CPU time limit e...
- Question 34: The Cloud Kicks online Lead Intake form was recently updated...
- Question 35: An administrator is Informed that an employee has Just resig...
- Question 36: What are three options available to the administrator to hel...
- Question 37: Ursa Major Solar (UMS) wants to improve Its customers' abili...
- Question 38: An administrator is planning he release process for the year...
- Question 39: Northern Trail Outfitters (NTO) wants to start using Salesfo...
- Question 40: Cloud Kicks (CK) completed a project in a sandbox environmen...
- Question 41: Users at Ursa Major Solar want to create complex dashboards ...
- Question 42: Administrator has been tasked with creating a new custom fie...
- Question 43: The sales manager at Cloud Kicks wants a way to report on in...
- Question 44: Cloud Kicks has a very large knowledge base in Salesforce, S...
- Question 45: On the Planet custom object, Ursa Major Solar's sales direct...
- Question 46: A user at Universal Containers wants to load records Into a ...
- Question 47: AW Computing has a 4-hour SLA in its support guarantee. The ...
- Question 48: Cloud Kicks has an export of Order and Order Item data from ...
- Question 49: Dream house Realty has created a custom object to track its ...
- Question 50: When configuring a change set, which two practices should an...
- Question 51: Which two ways can an administrator review the page performa...
- Question 52: The administrator at Universal Containers does a soft launch...
- Question 53: An administrator need a business process automated, but only...
- Question 54: DreamHouse Realty has a rental team and a real estate team. ...
- Question 55: Cloud Kicks tracks project details in a custom Project objec...
- Question 56: How should an administrator ensure the appropriate number of...
- Question 57: An administrator has a request to create a Next Steps field ...
- Question 58: Cloud Kicks has created a new flow that deletes records. Wha...
- Question 59: An administrator has been tasked with sending an email notif...
- Question 60: Cloud Kicks has just released a new Process Builder on the A...
- Question 61: Ursa Major Solar allows accounts to apply for loans to purch...
- Question 62: Ursa Major Solar customer records have a lot of fields and L...
- Question 63: AW Computing has a new requirement from its security team wh...
- Question 64: A user at Cloud Kicks has informed the administrator that th...
- Question 65: A sales manager at AW Computing has created a contact record...
- Question 66: The salts team at Universal Containers has asked the adminis...
- Question 67: A sales user is assigned to a permission set group that give...
- Question 68: An administrator needs to create a junction object called Ac...
- Question 69: Cloud Kicks wants to force its users to set a value for a cu...
- Question 70: AW Computers has enabled the feature for Contact to multiple...
- Question 71: Ursa Major Solar (UMS) wants to identify customers that need...
- Question 72: An administrator has been asked to enable permissions for us...
- Question 73: Ursa Major Solar's administrator has configured multiple rec...
- Question 74: Cloud Kicks has o custom object called Membership Details th...
- Question 75: Management at Ursa Major Solar wants to understand how many ...
- Question 76: At Ursa Major Solar, there is a custom object called Galaxy....
- Question 77: Cloud Kicks (CK) has an email parsing tool. CK wants to ensu...
- Question 78: Cloud Kicks (CK) wants the forecast numbers to be shown by t...
- Question 79: Cloud Kicks has been tracking how many participants wear the...
- Question 80: An administrator at Universal Containers has been asked to c...
- Question 81: When should an administrator apply a permission set to a use...
- Question 82: Cloud Kicks would like to reassign ownership of all leads th...
- Question 83: Cloud Kicks (CK) has introduced its new Alpha Shoe line. Cus...
- Question 84: DreamHouse Realty wants better insights into potential reven...
- Question 85: The sales department has asked to limit access to the Amount...
- Question 86: The administrator at Cloud Kicks recently replaced several c...
- Question 87: AW Computing wants to embed a report chart on the Account re...
- Question 88: Cloud Kicks (CK) typically sells Its products direct to cons...
- Question 89: The administrator at Cloud Kicks noticed that a before trigg...
- Question 90: Northen trail Outfitters (NTO) wants to change the current m...
- Question 91: An administrator at Universal Containers has been asked by t...
- Question 92: Dreamhouse Realty recently learned that the major listing se...
- Question 93: Users at AW Computing are receiving a duplicate message when...
- Question 94: A custom object called Item has a many-to-many relationship ...
- Question 95: An administrator at AW Computing is trying to track the logi...
- Question 96: Ursa Major Solar uses the custom object Product Development ...
- Question 97: An administrator is asked to create a report to calculate th...
- Question 98: Support staff at Cloud Kicks work on multiple accounts and o...
- Question 99: Cloud Kicks (CK) has deployed several new custom apps that u...
- Question 100: AW Computers has created a custom field called Government ID...
- Question 101: As part of their yearly audit, the compliance team at Cloud ...
- Question 102: Cloud Kicks has updated several profiles and created a new a...
- Question 103: An administrator created a new custom object. When trying to...
