BA-201 Exam Dumps | The business analyst at Universal Containers has been asked to train the client on how to write effective

Home
Salesforce
Salesforce Certified Business Analyst
Salesforce.BA-201.v2026-04-28.q139
Question 79

Valid BA-201 Dumps shared by EduDump.com for Helping Passing BA-201 Exam! EduDump.com now offer the newest BA-201 exam dumps, the EduDump.com BA-201 exam questions have been updated and answers have been corrected get the newest EduDump.com BA-201 dumps with Test Engine here:

Access BA-201 Dumps Premium Version
(315 Q&As Dumps, 35%OFF Special Discount Code: freecram)

<< Prev Question Next Question >>

Question 79/139

The business analyst at Universal Containers has been asked to train the client on how to write effective user stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?

A. Update the acceptance criteria to describe the technical solution.

B. Update the user story to describe why the functionality is needed.

C. Update the perspective of the user story and acceptance criteria.

Correct Answer: B

The user story improvement aligns with best practices in Agile methodologies and Salesforce guidance for creating effective user stories:
Clarity of Purpose: The story must include the business value or "why" behind the functionality. In this case, updating the user story to explain why the customer service agent needs to close support tickets adds context and aligns with Salesforce's recommendations on creating actionable user stories.
Best Practices for User Stories: According to Salesforce's user story guidelines, a complete story should follow the "INVEST" principle, particularly focusing on being "Valuable." The missing "why" in the original story means it lacks a description of the benefit or goal of the feature.
Training Relevance: Teaching the client to emphasize the purpose in their user stories will help create stories that guide development toward delivering meaningful outcomes rather than just implementing technical features.

Your email address will not be published. Required fields are marked *

Comment: *

Name: *

Email: *

Rating: *

Verification: *

Question List (139q): Question 1: The business analyst (BA) at universal Containers is groomin...; Question 2: After the first round of user acceptance testing for a Sales...; Question 3: The Salesforce delivery team at Cloud Kicks consistently has...; Question 4: During a Service Cloud implementation at Cloud Kicks, the bu...; Question 5: An external business analyst (BA) has been brought in to wor...; Question 6: Cloud Kicks will launch a new customer experience portal. Du...; Question 7: The business analyst (BA) for Cloud Kicks' new Experience Cl...; Question 8: Which of the salesforce app providers will be able to unlock...; Question 9: The delivery team at Cloud Kicks is getting ready to demonst...; Question 10: Business users at cloud kicks have just completed user accep...; Question 11: Northern Trail Outfitters (NTO) is undergoing a Salesforce i...; Question 12: A business analyst (BA) at Northern Trail Outfitters is mapp...; Question 13: After completing requirements gathering session for a Sales ...; Question 14: After stakeholders formally signed off on requirements, the ...; Question 15: The business analyst (BA) at Northern Trail Outfitters is wr...; Question 16: The Salesforce project team at Universal Containers is revie...; Question 17: Northern Trail Outfitters (NTO) wants to discuss an enhancem...; Question 18: A business analyst (BA) at Northern Trail Outfitters is prep...; Question 19: The business analyst (BA) at Cloud Kicks is managing a proje...; Question 20: The business analyst (BA) at Cloud Kicks is working on impro...; Question 21: After the completion of the most recent sprint at Cloud Kick...; Question 22: Universal Container (UC) is implementing Sales Cloud. The bu...; Question 23: Cloud Kicks hired a new business analyst (BA) to join an exp...; Question 24: Northern Trail Outfitters is undergoing a service Cloud impl...; Question 25: Universal Containers is developing a new case management sol...; Question 26: The quality assurance (QA) team at Cloud Kicks is reviewing ...; Question 27: The leadership team at Universal Containers (UC) is focused ...; Question 28: The business analyst at Cloud Kicks received verbal acceptan...; Question 29: Cloud Kicks leadership wants to improve the new customer onb...; Question 30: The Business analyst (BA) at Universal Container wants to im...; Question 31: From where can an Admin unlock a user?...; Question 32: Which step should a business analyst take to establish credi...; Question 33: Cloud Kicks wants to assess the efficiency of its Sales Clou...; Question 34: The business analyst (BA) is preparing for user acceptance t...; Question 35: The customer service director at Universal Containers wants ...; Question 36: A business analyst (BA) discovers that universal Containers ...; Question 37: Universal Containers recently launched a solution that lever...; Question 38: A business analyst (BA) at Cloud Kicks has been tasked with ...; Question 39: A business analyst (BA) at Northern Trail Outfitters was ask...; Question 40: Cloud Kicks leadership wants to use custom code for function...; Question 41: The Business analyst (BA) at Northern Outfitters (NTO) has g...; Question 42: After completing the most recent sprint, a key stakeholder r...; Question 43: The business analyst (BA) at Northern Trail Outfitters is ge...; Question 44: Northern Trail Outfitters has a large Salesforce org with sa...; Question 45: A business analyst has been tasked with leading prototype ef...; Question 46: Northern Trail Outfitters (NTO) plans to significantly grow ...; Question 47: Cloud Kicks (CK) faces challenges with accurate reporting an...; Question 48: During a discovery workshop, it was identified that the solu...; Question 49: Universal Containers (UC) has chosen to implement Sales Clou...; Question 50: The sales team is learning a new sales methodology. Manageme...; Question 51: Which of the following User Management terms is best describ...; Question 52: Universal Containers is focused on an initiative to streamli...; Question 53: Cloud Kicks (CK) needs to integrate the industry standard du...; Question 54: Cloud Kicks has an existing implementation of Salesforce. A ...; Question 55: The Salesforce project team at Cloud Kicks is about to start...; Question 56: Universal Containers is developing a new recruitment app usi...; Question 57: The business analyst (0A) at Universal Containers has met wi...; Question 58: The business analyst at Cloud Kicks is beginning to write us...; Question 59: Which type of process diagram should the business analyst us...; Question 60: An executive at Cloud Kicks has tasked the internal Salesfor...; Question 61: The scrum team working on Salesforce projects at Northern Tr...; Question 62: A business analyst at Universal Containers has begun user ac...; Question 63: The lead business analyst (BA) at Cloud Kicks is putting tog...; Question 64: The project team at Universal Containers has started to revi...; Question 65: As a business analyst (BA) starts engaging stakeholders for ...; Question 66: Universal Containers wants the ability to fill out a survey ...; Question 67: The Sen/ice Center at Universal Containers (UC) uses Service...; Question 68: Cloud Kicks (CK) wants to redefine its lead-to-customer busi...; Question 69: Cloud Kicks is implementing cases to handle its growing volu...; Question 70: Universal Containers is setting up a Salesforce email integr...; Question 71: One retail location of Cloud Kicks has been getting complain...; Question 72: Northern Trail Outfitters (NTO) has completed a project with...; Question 73: A business analyst captures the following acceptance criteri...; Question 74: Northern Trail Outfitters is setting up a new team to suppor...; Question 75: The business analyst (BA) at Cloud Kicks has been asked to m...; Question 76: A business analyst (BA) at Universal Containers (UC) has bee...; Question 77: The business analyst (BA) at Cloud Kicks (CK) has been taske...; Question 78: The business analyst (BA) is preparing for the initial requi...; Question 79: The business analyst at Universal Containers has been asked ...; Question 80: A few users have reported an issue with the recent Cloud Kic...; Question 81: Cloud Kicks is planning to create a new Service Cloud consol...; Question 82: Business analyst (BA) at Universal Containers looks at the u...; Question 83: Cloud Kicks (CK) wants to Improve the current business proce...; Question 84: Up to how many Profiles can a User have?...; Question 85: The business analyst at Universal Containers is helping the ...; Question 86: Universal Containers has planned an initiative to assess its...; Question 87: During a workshop to understand Universal Containers' curren...; Question 88: Northern Trail Outfitters (NTO) wants to leverage the power ...; Question 89: A business analyst has been asked to evaluate all of the rep...; Question 90: The business analyst at Cloud Kicks is using a checklist to ...; Question 91: A business analyst JBA) for Northern Trail Outfitters (NTO) ...; Question 92: Cloud Kicks (CK) plans to establish a Center of Excellence (...; Question 93: Universal Containers is setting up a Salesforce email integr...; Question 94: Universal Containers is beginning a Commerce Cloud project w...; Question 95: Universal Containers has a Salesforce Knowledge base solutio...; Question 96: Cloud Kicks Is conducting sprint planning for an Experience ...; Question 97: Which User access and sharing features would you use for the...; Question 98: Cloud Kicks (CK) has expressed concerns about the distributi...; Question 99: Which tool is used to create reports, incorporate filters an...; Question 100: Universal Containers has a new client, and the business anal...; Question 101: At Cloud Kicks (CK), the marketing director's management sty...; Question 102: A lead business analyst (BA) for a Service Cloud implementat...; Question 103: A business analyst at Universal Containers is converting a r...; Question 104: A business analyst (BA) working on a Service Cloud implement...; Question 105: A business analyst (BA) at Universal Containers has been ass...; Question 106: A business analyst (BA) at Northern Trail Outfitters (NTO) i...; Question 107: The project team at Cloud Kicks is under a tight deadline to...; Question 108: Universal Containers has just been notified by authorities t...; Question 109: The business analyst (BA) at Northern Trail Outfitters needs...; Question 110: Cloud Kicks (CK) needs to implement an event management syst...; Question 111: A business analyst (BA) at Universal Containers had a meetin...; Question 112: The business analyst (BA) at Universal Containers is meeting...; Question 113: During the discovery phase of a Salesforce project, which ty...; Question 114: A business analyst (BA) is working on a request from a sales...; Question 115: Universal Containers is implementing a Salesforce solution t...; Question 116: What are the business analyst's responsibilities during the ...; Question 117: A business analyst (BA) Is coordinating a User Acceptance Te...; Question 118: The data science team at Universal Containers (UC) has been ...; Question 119: The product owner at Cloud Kicks wants to know which user st...; Question 120: The business analyst (BA) implementing Salesforce at Cloud K...; Question 121: Universal Containers (UC) stores information about its conta...; Question 122: Universal Containers (UC) wants to overhaul its Service Clou...; Question 123: Surveys indicate that visitors to the Cloud Kicks' Experienc...; Question 124: Universal Container wants to build a Salesforce application ...; Question 125: A business analyst is using storytelling to communicate the ...; Question 126: Over the past month, a business analyst (BA) has worked with...; Question 127: A business analyst (BA) is compiling a list of subject matte...; Question 128: Universal Containers just rolled out a new sales methodology...; Question 129: Cloud Kicks uses declarative change set development to deliv...; Question 130: Cloud Kicks is a rapidly growing company and has just expand...; Question 131: Universal Containers (UC) has decided to implement Salesforc...; Question 132: Northern Trail Outfitters is getting ready to enter the user...; Question 133: Northern Trail Outfitters has gone through significant growt...; Question 134: The business analyst at Northern Trail Outfitters receives a...; Question 135: When creating a new User how can the Admin make sure a tempo...; Question 136: During a discovery session with several stakeholders from un...; Question 137: Universal Containers is working to improve Salesforce adopti...; Question 138: Universal Containers is about to kick off a new Salesforce i...; Question 139: The operations team at Universal Containers is developing a ...

[×]

Download PDF File

Enter your email address to download Salesforce.BA-201.v2026-04-28.q139.pdf

Email:

Disclaimer:
Freecram doesn't offer Real GIAC Exam Questions. Freecram doesn't offer Real SAP Exam Questions. Freecram doesn't offer Real (ISC)² Exam Questions. Freecram doesn't offer Real CompTIA Exam Questions. Freecram doesn't offer Real Microsoft Exam Questions.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Freecram material do not contain actual actual Oracle Exam Questions or material.
Microsoft®, Azure®, Windows®, Windows Vista®, and the Windows logo are registered trademarks of Microsoft Corporation.
Freecram Materials do not contain actual questions and answers from Cisco's Certification Exams. The brand Cisco is a registered trademark of CISCO, Inc.
CFA Institute does not endorse, promote or warrant the accuracy or quality of these questions. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute.
Freecram does not offer exam dumps or questions from actual exams. We offer learning material and practice tests created by subject matter experts to assist and help learners prepare for those exams. All certification brands used on the website are owned by the respective brand owners. Freecram does not own or claim any ownership on any of the brands.

Question 79/139

LEAVE A REPLY

Download PDF File