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- Question 26
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Question 26/70
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using CRM Analytics.
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign?
Choose 2 answers
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign?
Choose 2 answers
Correct Answer: A,D
These answers are correct because they are recommendations that can improve the success of the automated re-engagement campaign. Using SMS as a channel can increase the engagement rate as compared to email, as SMS messages have higher open and response rates. Configuring Einstein Recommendations in Marketing Cloud can automate segment generation for Journey Builder, which can help create personalized and relevant messages based on customer data and behavior. References: https://www.salesforce.com/products/marketing- cloud/best-practices/sms-marketing-statistics/ https://help.salesforce.com/s/articleView?id=sf.
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mc_pb_einstein_recommendations.htm&type=5
- Question List (70q)
- Question 1: Northern Trail Outfitters (NTO) is releasing a new "Track-My...
- Question 2: A financial services company wants to implement Service Clou...
- Question 3: A company needs to have specific fields encrypted in the use...
- Question 4: An existing Salesforce customer has B2C Commerce, Service Cl...
- Question 5: During discovery conversations an organization notes that th...
- Question 6: A company has a multi-cloud implementation that involves an ...
- Question 7: A B2C Commerce merchant has multiple live sites across diffe...
- Question 8: A company uses PersonAccounts to store customer information ...
- Question 9: universal Containers (DC) is seeing an increased volume of c...
- Question 10: A telecommunications company is implementing Service Cloud a...
- Question 11: Universal Containers (UC) uses B2C Commerce, Marketing Cloud...
- Question 12: A company plans to migrate their existing storefront to B2C ...
- Question 13: A company wants to send a coupon code to VIP customers who h...
- Question 14: A luxury retailer is about to implement B2C Commerce and Mar...
- Question 15: An organization has a product catalog containing 500,000 uni...
- Question 16: An ecommerce company has one B2C Commerce Primary Instance G...
- Question 17: Key business stakeholders have asked for a new business requ...
- Question 18: A multi-brand company uses B2C Commerce, Service Cloud, and ...
- Question 19: A company uses Marketing Cloud, Experience Cloud, B2C Commer...
- Question 20: A company is seeing an increased volume of customers browsin...
- Question 21: An insurance company needs the ability to relate contacts to...
- Question 22: An organization uses B2C Commerce to capture order details b...
- Question 23: A single-brand client is implementing a Salesforce multi-clo...
- Question 24: A company wants to migrate their existing in-house order man...
- Question 25: A company has 2,000 customers and currently services them us...
- Question 26: A company had strong new-customer growth for the year but ha...
- Question 27: An organization wants to avoid sending post-purchase review ...
- Question 28: Universal Containers (UC) is sending Invoice data from an ex...
- Question 29: Refer to the exhibit. (Exhibit) A company plans to adopt Sal...
- Question 30: A financial company uses an external system for pricing and ...
- Question 31: Universal Containers is currently using B2C Commerce and Ser...
- Question 32: A company actively uses CI/CD processes for its Service Clou...
- Question 33: A company uses Salesforce to store accounts and contacts. Al...
- Question 34: Northern Trail Outfitters (NTO) is implementing B2C Commerce...
- Question 35: A customer is using B2C Commerce, Marketing Cloud, Service C...
- Question 36: An organization is considering using the Lead object in Sale...
- Question 37: A holding company owns and operates a large number of brands...
- Question 38: A company wants to use the Satesforce Platform to enable per...
- Question 39: An organization wants to implement B2C Commerce, Marketing C...
- Question 40: Northern Trail Outfitters (NTO) has been using B2C Commerce ...
- Question 41: A service organization has a long lifecycle for customers th...
- Question 42: Northern Trail Outfitters (NTO) is beginning an implementati...
- Question 43: Refer to the exhibit. (Exhibit) A beauty brand is planning t...
- Question 44: Universal Containers has been using Service Cloud and recent...
- Question 45: Universal Containers (UC) wants to implement the right-to-be...
- Question 46: A company uses Salesforce to store accounts and contacts. Al...
- Question 47: A merchant has implemented a custom solution on B2C Commerce...
- Question 48: A company has B2C Commerce and Marketing Cloud. The Marketin...
- Question 49: A retail company that sell fitness products Is implementing ...
- Question 50: A company currently uses B2C Commerce and Service Cloud for ...
- Question 51: A customer is currently implementing B2C Commerce and wants ...
- Question 52: A company wants to give its service agents a current view in...
- Question 53: Northern Trail Outfitters (NTO) wants to unify customer data...
- Question 54: A luxury retailer Is about to implement B2C Commerce and Mar...
- Question 55: Universal Containers (UC) is working on an initial release o...
- Question 56: A company wants to integrate B2C Commerce and Service Cloud ...
- Question 57: A Marketing team plans to support the launch of a new produc...
- Question 58: When integrating B2C Commerce with Marketing Cloud, which da...
- Question 59: A company uses Service Cloud and B2C Commerce and now wants ...
- Question 60: Northern Trail Outfitters Is migrating away from legacy syst...
- Question 61: An organization that has B2C Commerce, Marketing Cloud, and ...
- Question 62: A company is implementing a multi-locale solution that inclu...
- Question 63: A B2C Commerce merchant has multiple live sites across diffe...
- Question 64: Universal Containers is about to expand from their existing ...
- Question 65: A company wants to Implement B2C Commerce and Service Cloud ...
- Question 66: A company wants to integrate B2C Commerce and Marketing Clou...
- Question 67: A company wants to add Salesforce Order Management to their ...
- Question 68: A Solution Architect is working on a project that will use S...
- Question 69: Northern Trail Outfitters (NTO) operates its website on B2C ...
- Question 70: Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and...
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